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Access and Use Outlook Web App


The University of Wyoming (UW) provides Outlook Web App (OWA) to all UW faculty, staff, and students to access their UW email via the Internet. Through OWA, faculty, staff, and students can access their UW email from anywhere in the world as long as they are connected to the Internet and have access to a Web browser. OWA does not require any pre-configuration to be able to connect to a UW email account.

NOTE: All features of OWA may be available using the major Web browsers including Internet Explorer, Firefox and Safari. If a non-supported browser is used, many OWA options and capabilities will not be available as a lighter version will be used. The lighter version provides fewer features.

For additional information on email policies and procedures at UW, see the UW Email FAQ ( and the Microsoft Office 365 Email FAQ (


  1. Logging On and Off of Outlook Web App

    1. Open a Web browser, and go to
    2. On the Outlook Web App page, click on UW Exchange Email if you are a full-time benefited faculty or staff member, you have not been migrated to Office 365, or you do not know where your email resides. Click on Office 365 Email if your account has been migrated to Office 365 (most student and non-benefited staff accounts).

      UW Web Mail page

      • If you clicked on the UW Exchange Email button, enter your UWYO domain username (as and password, and click Sign in.

        Outlook Web App login window

      • If you clicked on the Office 365 Email button, login with your UWYO domain username and password when prompted.

        Office 365 Email login window

    3. Outlook Web App will open to your Inbox automatically. If you chose the UW Exchange Email button and you have been migrated to Office 365, you will be directed to click the link to

      Log onto Outlook Web App window

    4. To log off of Outlook Web App, click sign out in the right-hand side of the toolbar.

  2. Checking for New Email Messages

    1. Click the Check Messages icon Check Messages icon in the toolbar.
    2. The new messages will appear in your Inbox.
    3. Click Mail in the Navigation Pane on the left-hand side of the page if you have navigated away from this folder.

      NOTE: When first opening OWA, the view will default to your Inbox and any new messages you have.

  3. Creating a New Email Message

    1. Click Mail in the Navigation Pane on the left-hand side of the page.
    2. Click New in the toolbar.

      NOTE: If a new message window does not open, you may need to turn off your pop-up blocker on your Web browser.
    3. In the new message window, in the To box, enter the email address of the person you are sending to, enter multiple email addresses with each address followed by a semicolon, or if sending the email to UW students, staff, or faculty, click the To button to locate the person's email address in the UW Global Address List (GAL).
    4. In the message window, in the Subject box, enter the subject of the email.
    5. In the main area of the message window, enter the email message that you would like to send.
    6. Once you're ready to send the email, click Send in the toolbar.

      New Message window

  4. Deleting Email Messages

    1. Select the email you would like to delete, and click Delete in the toolbar. If the message is open, click on the Delete icon Delete icon in the toolbar at the top of the message.
    2. The deleted email will appear in your Deleted Items folder.
    3. To empty the Deleted Items folder, right-click on the Deleted Items folder in the Navigation Pane and select Empty Deleted Items.
    4. When prompted whether you're sure you want to delete all items in the Deleted Items folder, click Yes.

  5. Recovering Deleted Items

    NOTE: Items removed from the Deleted Items folder can be recovered for up to 14 days after they were cleared from the Deleted Items folder.

    1. Right-click on the Deleted Items folder in the Navigation Pane, and then click Recover Deleted Items.
    2. Select the email(s) that you would like to recover, and click the Recover Selected Items icon Recover Selected Items icon.
    3. Choose the folder you would like the emails to be recovered to, and click Recover.
    4. When all desired emails have been recovered, close the Recover Deleted Items window.

  6. Accessing Outlook Web App Help

    NOTE: It is recommended that you read or browse through the Help contents to become familiar with the features and usage of Outlook Web App.

    1. From any window in Outlook Web App, click the Help icon Help icon in the toolbar and select Help.
    2. Click on the topic you would like to review.


Reviewed: 1212 By: JB

Additional help with the installation and configuration of
UW-supported software is available:
Contact the IT Help Desk at 766-HELP (4357), option 1
Contact the IT Help Desk at 766-HELP (4357), option 1
Come to the student computer lab in the lobby of the
Information Technology Center.

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