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Microsoft Endpoint Protection Frequently Asked Questions

Microsoft Endpoint Protection is the antivirus software provided free of charge to all University of Wyoming (UW) staff and faculty members for use on all UW-owned Windows computers, and is also installed on all UWSTUDENT lab computers.

Note: Microsoft Forefront is only to be used on University-owned computers. For personally-owned computers, UW Information Technology recommends Microsoft's Security Essentials or AVG, or any other antivirus software that you prefer (free or otherwise).

 

Why is IT upgrading from Microsoft Forefront Security Client to Microsoft Endpoint Protection?

The upgrade will ensure better security of your Windows PC and improve manageability. Endpoint is very similar to Forefront. Users will see very few differences other than the Forefront icon will change to the Endpoint icon .

When will my computer get upgraded from Forefront to Endpoint?

Computers may start the upgrade process beginning late in the afternoon on Friday, March 7th, 2014. Your computer must reboot for the process to start. IT recommends waiting until after 4 p.m. to reboot your computer. If you do not reboot your computer late Friday afternoon on March 7th, the process will begin the next time the computer reboots.

Will the upgrade process start by itself?

No. The computer needs to be rebooted once for the upgrade process to start. The computer should be rebooted after 4 p.m. on Friday, March 7th. Otherwise, you can wait until the next time the computer reboots.

How long will the process take?

The process may take several hours and should run in the background as long as your computer is turned on. When the process is complete, the Endpoint icon will appear in the bottom right of the screen (in the System Tray).

I have other antivirus software installed on my computer. Will this upgrade have any impact on my other antivirus software?

The installation process will detect and uninstall the following antivirus products:

  • McAfee VirusScan Enterprise version 8
  • McAfee VirusScan Enterprise version 8.5 and version 8.7
  • Microsoft Forefront Codename Stirling Beta 2
  • Microsoft Forefront Codename Stirling Beta 3
  • Microsoft Forefront Client Security v1
  • Microsoft Security Essentials v1
  • Microsoft Security Essentials 2010
  • Microsoft Forefront Endpoint Protection 2010
  • Microsoft Security Center Online v1
  • Symantec Corporate Edition version 10
  • Symantec Endpoint Protection version 11
  • Symantec Endpoint Protection Small Business Edition version 12
  • Trend Micro OfficeScan

Can I install Microsoft Endpoint from UW for my personal computer?

No. Microsoft Endpoint is available for University-owned computers only. For personal computers, you may choose to install one of the free antivirus applications such as Microsoft's Security Essentials or AVG, or any other antivirus software that you prefer (free or otherwise).

Can I put Microsoft Endpoint on an image?

No. Due to the way Endpoint is configured, it cannot be dispersed to computers from an image. It has to be installed independently. By default, if the computer is put on the UWYO domain, then the installation will happen automatically, unless the computer has been opted out of Automatic Updates. If the computer is not put on the domain, or it has opted-out of Automatic Updates, then Microsoft Endpoint will have to be manually installed. The instructions to manually install Endpoint can be found at How to Manually Install Microsoft Endpoint Protection.

How does a computer receive updates for Microsoft Endpoint?

By default, if a computer is located on the University domain, it will communicate with a server on campus to receive updates. If your computer has been setup to opt out of the campus method of updating Microsoft products, it will communicate with Microsoft directly to receive updates through Microsoft Automatic Updates as soon as your computer has been configured to do so. To ensure your computer has Automatic Updates configured, see How to Configure and Run Windows Automatic Updates (www.uwyo.edu/askit/displaydoc.asp?id=181).

My computer is off of the UW network regularly. How can I get my computer to receive Endpoint updates from Microsoft?

In order for your computer to receive Endpoint and other Microsoft updates from Microsoft instead of using UW's central software update service, your computer will need to be opted-out of the update service. In order to do this, contact the UWIT Help Desk at http://support.uwyo.edu or 766-HELP (4357), option 1, or userhelp@uwyo.edu. to discuss other items that will need to be addressed by opting out. In addition to opting out, you will also need to configure Automatic Updates to check for updates. To configure Automatic Updates, see How to Configure and Run Windows Automatic Updates (www.uwyo.edu/askit/displaydoc.asp?id=181). It is also recommended that after opting out and configuring Automatic Updates that you reinstall Microsoft Endpoint. This can be done by following the instructions at How to Manually Install Microsoft Endpoint Protection.

Do I have to manually install Endpoint?

By default, any computer that is added to the UWYO domain will automatically have Microsoft Endpoint installed. If your University-owned computer is not on the domain, or is opted-out of UW's central software update service, then Endpoint will have to be manually installed.

How do I manually install Endpoint?

See How to Manually Install Microsoft Endpoint Protection. This procedure can be used for computers that are on non-UWYO domains, and computers that are not on any domain. Those computers will need to get their updates from Microsoft. Computers that continue to run Forefront that are not on the UWYO domain will still receive updates from Microsoft until July 2015.

Can I run the installation files locally, or from a portable drive?

Yes. Open the location \\uwapps.uwyo.edu\antivirus. Once you are there, copy the entire Endpoint folder locally onto the computer, or onto a portable device. Once installed, these files may be deleted. Before re-using local media, please re-copy it from the UWAPPS share to ensure you have the latest media.

When does my computer get scanned?

Endpoint is scheduled to run a scan every Wednesday morning starting at midnight. It is recommended that you exit all programs, then logoff or restart the computer, or simply lock your computer (Ctrl-Alt-Del for most Windows computers, and choose Lock Computer) at the end of the day each Tuesday. Any computer that does not perform the scheduled scan two weeks in a row will begin the scan the next time the Endpoint service is started.

How do I know if Endpoint is running?

Endpoint is running if the Endpoint icon in the system tray (lower right corner of the desktop, by the clock) is green .

If the icon is orange , then Endpoint needs some attention. Click the Endpoint icon, and select Open. Endpoint will open, and it will display a message regarding what it needs. If you don't know how to resolve the issue, contact the UWIT Help Desk at http://support.uwyo.edu or 766-HELP (4357), option 1, or userhelp@uwyo.edu.

If the icon is not there, then Endpoint is not running. This could be a symptom of other issues, so contact the UWIT Help Desk.

The Endpoint on my computer says my computer has never been scanned. How do I fix this?

This message sometimes happens on computers that are turned off at the times of scheduled scans. The computer is still getting scanned, but the program is not displaying the proper status. To resolve this, manually run a scan of your computer by clicking the Scan now button located in the Microsoft Endpoint window. After this scan is complete, Endpoint will update the status when it automatically scans your computer.

Can I change when my computer is scheduled to scan?

No, users are unable to change when the computer will be scanned.

How do I manually start a scan?

To manually start a scan, click on the Endpoint icon in the system tray (lower right corner of the desktop, by the clock, and choose Open. By clicking the Scan now button , the computer will start a Quick Scan. To run a Full Scan or a Custom Scan, click on the arrow located directly to the left of the scan button, and choose which scan you would like to run.

If my computer continues to run Forefront, is it unprotected?

Computers that continue to run Forefront that are not on the UWYO domain will still receive updates from Microsoft until July 2015.

Reviewed: 0314 By: MM

Additional help with the installation and configuration of
UW-supported software is available:
Faculty/Staff
Contact the IT Help Desk at 766-HELP (4357), option 1
Email UserHelp@uwyo.edu
Contact your IT user consultant
(www.uwyo.edu/infotech/services/helpdesk/uc/)

Students
Email ASU-IT@uwyo.edu
Contact the IT Help Desk at 766-HELP (4357), option 1
Come to the student computer lab in the lobby of the
Information Technology Center.

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