Skip to Main Content

Ask IT FAQs

Student lab-specific

UWSTUDENT Profile Frequently Asked Questions

Your personal profile is what stores your individual settings in Windows. This includes everything from your background to your network drive mappings to the words you tell Microsoft Word to ignore when you spell-check your papers.

Your personal profile is separate from your network storage space on Student Storage (your H: drive).

How much space do I get for my personal profile?

In an on-going effort to improve the UWSTUDENT lab system, Information Technology enforces a quota limit on the amount of space a person's profile can occupy. This is designed to prevent profile corruption and to speed up the logon process.

To find out what the current default quota is for a student's personal profile, see the UWStudent Computer Accounts page (http://microlab.uwyo.edu/accounts.asp). If a user exceeds this quota limit, the user will be prompted by a Profile storage space warning message stating: "You have exceeded your profile storage space. You can log off but will be prompted to perform a “Force log off”. Please be aware that when you perform a forced log off your profile will not be copied back up to the server. Your profile is separate from your student storage (H: drive). Please visit a Lab Assistant to have your profile reset. For more information on roaming profiles, please visit http://microlab.uwyo.edu/profile.asp.

Profile Storage Space Quota Exceeded warning window

This message will reappear every five minutes until the user is under profile quota. In addition to this window, a red X will be placed in the System Tray in the lower right-hand corner of the screen.

System tray
 

What causes me to go over quota?

Going over profile quota is generally caused by general use of the lab system over time, which can cause the ntuser.dat file to grow and become too large.  

NOTE: If the ntuser.dat file is the main cause of the error, see the Lab Assistant on duty for help. This file cannot be reduced. A lab assistant will need to assist you in resetting your profile to correct the problem. To log off of the computer, allow the forced log off to proceed. Please know that when your profile is too large, it is not copied back up to the server.

What do I do if I go over quota?

Double-click the red X in your System Tray to open the Profile Storage Space window. You will also see this window if you try to log off while you still exceed your profile quota.

System tray

This window shows all of the extra files in your profile directory and how much space is being used by each file. This will give you a good idea which files you may want to move or delete in order to get back under quota. You can then go to C:\users\Username (where Username is your UWYO domain username). From this directory, you can then move or delete files until you are under quota.

Profile Storage Space details window

Many times the files which are pushing the user over quota are in the Cookies folders. Deleting these files, if they are not necessary, or moving these files into your H: drive or onto a disk should bring you under quota again. Once you are under quota, the red X will disappear from the System Tray, and you will be able to log off as usual.

If Cookies appear to be one of the main causes of the error, see the Cookie Management on UWSTUDENT Lab Computers FAQ (www.uwyo.edu/askit/displaydoc.asp?askitdocid=594&parentid=1) for information on deleting these files.

NOTE: If the ntuser.dat file is the main cause of the error, see the Lab Assistant on duty for help. This file cannot be reduced. A lab assistant will need to assist you in recreating your profile to correct the problem. To log off of the computer allow the forced log off to proceed. Please know that when your profile is too large, it is not copied back up to the server.

If you have problems deleting any items or are unsure of the location of these items, see the Lab Assistant on duty for help.

Reviewed: 1011 By: JB

Additional help with the installation and configuration of
UW-supported software is available:
Faculty/Staff
Contact the IT Help Desk at 766-HELP (4357), option 1
Email UserHelp@uwyo.edu
Contact your IT user consultant
(www.uwyo.edu/infotech/services/helpdesk/uc/)

Students
Email ASU-IT@uwyo.edu
Contact the IT Help Desk at 766-HELP (4357), option 1
Come to the student computer lab in the lobby of the
Information Technology Center.

Footer Navigation

University of Wyoming
 
1000 E. University Ave. Laramie, WY 82071 // UW Operators (307) 766-1121 // Contact Us