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HDI Team Certified 2013 UW IT Client Support Help Desk
Call 766-HELP (4357), option 1
Email userhelp@uwyo.edu

Hours:

Monday – Friday, 8:00 am – 5:00 pm (winter hours)
Monday – Friday, 7:30 am – 4:30 pm (summer hours)
Saturday and Sunday, closed
See extended hours calendar (www.uwyo.edu/infotech/services/helpdesk/helpdeskhours.asp)

A call to the IT Help Desk at 766-4357 connects you to:

Option 1: UW IT Help Desk - user consultants for computer help
Option 2: Telecom Help Desk (www.uwyo.edu/infotech/services/helpdesk/telcomhd.asp) - voice and data connection help
Option 3: Telecom billing information - student and employee services
Option 4:
Hot Page (http://it.uwyo.edu/)  - current UW computer system status

Option 1: UW IT Help Desk
The Client Support Services (CSS) Call Center, at 766-4357, option 1, is designed to provide first level, or front line, support for your technology-related inquiries. The advantages of talking to a consultant at the CSS Call Center are, first, the potential of getting your question answered immediately, and second, the convenience of having your calls entered into our Call Logging system. With Call Logging you can contact the Call Center during normal and extended hours to check on the status of any outstanding call.

Common help desk and related computer issues will be answered by the Help Desk during published business and expanded hours. General questions will be recorded in IT's call logging system and assigned to the Help Desk. An agent will respond during regularly scheduled hours of operation. After normal business hours, emergency system and network outages will be received, logged, and IT personnel will be notified. IT will analyze the events and begin a course of action to restore operations to a normal status.

Learn about our services in a video clip from our Help Desk Manager, Brett Williams.
(http://wyocast.uwyo.edu/WyoCast/Viewer/?peid=04ef99fac8094e649fb213b3cc6ac8001d)

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