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Advanced Research Computing Center

University of Wyoming

Office of Research & Economic Development

Department 3355

1000 E. University Ave.

Laramie, WY 82071

Phone: 307-766-7748

Email: arcc-info@uwyo.edu

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Getting Help Guide

This page serves as a guide for getting help from ARCC. Using these guidelines will help us to diagnose your problem faster and get you moving forward sooner than a back-and-forth email chain trying to discover the cause. Please read and understand the guidelines before submitting a ticket.


Guidelines

We provide a few simple guidelines to follow when asking ARCC for help with our resources. Please follow these guidelines and use the following table when asking ARCC for help:

  1. Please be respectful to the ARCC staff in your message.
  2. Before asking for help, check the statusknown issues, and/or our Troubleshooting FAQ pages to avoid repeat submissions.
  3. Do your best to limit discipline-specific jargon.
  4. Please be open to different methods suggested by the ARCC staff.
  5. Sometimes face-to-face or Zoom meetings are required to agree on a path forward.
  6. Use the below table only as a suggestion, but include all information relevant to your issue.

 

What Exactly Are You Trying To Accomplish?

I am trying to....
  Subject   Response
  Software(s) and Website(s)   I am using this software... and the website is...
  Project Name   The name of my project is...
  Job Script Location   My job script is located....
  Output Files   The output files are located...
  Command Line Output   The command line output was...
  Error Messages   The error message is...
  Modules Loaded   The loaded modules are...
  Other Information   Other relevant information is...

 

Feel free to copy this table and paste it into an email addressed to arcc-help@uwyo.edu then fill in the information that accurately describes the problem you are experiencing.


Bad Example

An example of a bad ticket.

Why It's Bad:

  • The problem is not clear
  • The software being run is not provided
  • The script and location are not provided
  • The output files are not provided
  • The error message is not provided
  • The loaded modules are not provided

Good Example

An example of a good ticket.

Why It's Good:

  • The issue and questions are clear
  • The name of the software and it's website are provided
  • The relevant scripts are attached
  • The exact error message is provided
  • The loaded modules are provided

Submit a Ticket

Using the guidelines, Click this button to fill out a support ticket.


 

Contact Us

Advanced Research Computing Center

University of Wyoming

Office of Research & Economic Development

Department 3355

1000 E. University Ave.

Laramie, WY 82071

Phone: 307-766-7748

Email: arcc-info@uwyo.edu

ARCC logo
Find us on Facebook (Link opens a new window) Find us on Twitter (Link opens a new window) Find us on YouTube (Link opens a new window)

1000 E. University Ave. Laramie, WY 82071
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