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HDI Team Certified 2013 UW IT Client Support Help Desk

Contact Us

Call 766-HELP (4357), option 1
Email: userhelp@uwyo.edu

Hours

Monday – Friday, 8:00 am – 5:00 pm (winter hours)
Monday – Friday, 7:30 am – 4:30 pm (summer hours)
Saturday and Sunday, closed

Need To

Submit a work request ticket online or chat with a specific representative or the UWIT Help Desk?

A call to the IT Help Desk at 766-4357 connects you to:

Option 1: UW IT Help Desk
Option 2: WyoCloud HCM
Option 3: Telecom Help Desk
Option 4: Telecom billing information
Option 5: System Status

Option 1: UW IT Help Desk
The Client Support Services (CSS) Call Center, at 766-4357, option 1, is designed to provide first level, or front line, support for your technology-related inquiries. The advantages of talking to a consultant at the CSS Call Center are, first, the potential of getting your question answered immediately, and second, the convenience of having your calls entered into our Call Logging system. With Call Logging you can contact the Call Center during normal and extended hours to check on the status of any outstanding call.

Common help desk and related computer issues will be answered by the Help Desk during published business and expanded hours. General questions will be recorded in IT's call logging system and assigned to the Help Desk. An agent will respond during regularly scheduled hours of operation. After normal business hours, emergency system and network outages will be received, logged, and IT personnel will be notified. IT will analyze the events and begin a course of action to restore operations to a normal status.

Unresolved Issues

If you have contacted IT and your issue is not resolved, please report the issue here.

Contact Us

Information Technology

Phone: (307) 766-HELP (4357)

Email: userhelp@uwyo.edu

1000 E. University Ave. Laramie, WY 82071
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