Training Modules

• Expenditure Corrections/Cost Transfers Knowledge Base
• Expenditure Corrections/Cost Transfers Video 
• Expenditure Corrections / Cost Transfers Spanning Fiscal Years Memo

• “9/12 Faculty” Accounting Knowledge Base 
• “9/12 Faculty” Accounting Video 

• Institutional Base Salary Knowledge Base
• Institutional Base Salary Video (Coming Soon)

• Allowable Costs Knowledge Base
• Fly America Act Knowledge Base
• Allowable Costs Video

• Program Income Knowledge Base

• Cost Sharing Knowledge Base
• Cost Sharing Video 

• Effort Reporting Knowledge Base
• Effort Reporting Video

• Wyocloud Reporting Knowledge Base - Coming Soon
• Wyocloud Reporting Video

NCURA Virtual Workshop - AI in Customer Service

• April 29th, 2025
  • 12:00pm - 1:30pm MT Presentation
  • 1:35pm - 2:30pm MT Discussion

• Register: 

https://onlinelearning.ncura.edu/p/250429AIXL

AI in Customer Service

This session will explore how AI can streamline processes, reduce administrative burden, and improve the overall service experience for researchers and staff. Additionally, we will walk through the development process AI chatbots tailored for research administration, highlighting key considerations such as data integration, knowledge base maintenance, automation, and user interaction.