Course Development Process

About the Person-Centered Planning Case Manager Training

This training incorporates evidence-based best practices and aims to improve outcomes for individuals and their families by increasing the knowledge and skills of waiver case managers in person-centered care. The training will address the five core competencies of person-centered care developed by the National Center on Advancing Person-Centered Practices and Systems (NCAPPS, 2020).

The training was developed based on identified gaps and best–practice in topics including person-centered planning, community engagement, and caseload management.

Project Timeline:

Listening Sessions

WIND hosted a community meeting in October of 2021 to get strategies and share successful approaches for the recruitment and retention of direct service providers in Wyoming.

The current difficulties in recruiting and retaining support professionals risks the ability to meet the service needs of individuals on the developmental disability waivers.

Individuals who participated in the forum included waiver clients, direct support professionals, case managers, family members, advocates, policy makers and elected officials, interested community members, and state agency administrators.

A summary of what was learned at the community meetings is available.

Training Advisory Group

The case manager advisory group began meeting in August, 2022. This group shaped the training curriculum and reviewed the final training to ensure it is relevant and beneficial. Advisory members received stipends for their participation.

State Survey

In June of 2022, a short survey was emailed to all case managers to provide input on the training topics and training modality. The survey results influenced the training topics and content.

Interviews

In June and July of 2022, WIND conducted 45–60 minute interviews with case managers, participants and family members receiving services. These interviews identified areas of strength and areas to focus content development. Case manager interviews are complete. Interviewees received stipends for their time.

Wyoming Case Manager Advisory Board and Content Development

WIND worked with a Wyoming Case Manager Advisory Board to develop a curriculum for the training. Advisory Board members provided a practical perspective to ensure the curriculum had relevance to participants. While reviewing the curriculum, the feedback provided was incorporated, and in some cases led to restructuring of the curriculum content. After curriculum revisions were incorporated from Case Manager Feedback, curriculum was sent to WY HCBS for review and feedback.

Training launch

The online asynchronous training launched July 5, 2023. It is available to all Wyoming case managers.

Enroll today!