Respondus FAQ



Respondus LockDown Browser

Some exams require that you use the Respondus Lockdown Browser. When using the Lockdown Browser, you will be unable to print, copy, go to another URL, or access other applications.  When an assessment is started, you will be locked in until it is submitted for grading.

Trouble Shooting "Help Center" Button in Respondus

Useful Respondus Help Center Information for Students

  • Information for students on the "help center" button that shows up in Respondus Lockdown Browser when the students need help trouble shooting Lockdown Browser while using Lockdown Browser

Important Note:

We strongly recommend using an Ethernet (wired) Internet connection while taking your exam in Lockdown Browser. If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam.


Installing Respondus Lockdown Browser

To install Respondus Lockdown Browser on your personal computer:

  1. Download and install UW's Installer for Respondus Lockdown Browser. Instructions for downloading and installing can be found here.


In order to install Respondus Lockdown Browser, you will need to have administrative privileges on the computer on which it will be installed. Also be aware that if you are installing this software on a work related machine, there may be software that is pre-installed on the system that may interfere with Respondus Lockdown Browser. If you begin having problems when using a work related machine, try using a non-work computer and see if you continue to have problems.


Taking an Exam in Respondus Lockdown Browser

To take an exam in the Lockdown Browser, follow the steps below:

  1. Close all open programs or applications.
  2. Open the LockDown browser by clicking the icon on your computer’s desktop, or your programs or applications folder.

Important Note:

You may be prompted to close any programs or windows that are still open. Select the option to close these programs from the prompts that appear. Sometimes the LockDown browser will be unable to close an application. You will need to manually close these applications before you can proceed.

  1. From the Lockdown Browser, log in to Canvas at
  2. Go to the course which has the exam you want to take.
  3. Take the test and submit it as you would normally.
  4. Log-out and close Lockdown browser.

Respondus LockDown Browser General Information

Contact Us



Find us on Instagram (Link opens a new window)Find us on Facebook (Link opens a new window)Find us on Twitter (Link opens a new window)Find us on LinkedIn (Link opens a new window)Find us on YouTube (Link opens a new window)