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Information for students on the "help center" button that shows up in Respondus LockDown Browser when the students need help troubleshooting LockDown Browser while using LockDown Browser
Information for Help Desk staff on the "help center" button that shows up in Respondus Lockdown Browser when the students need help trouble shooting while using Lockdown Browser
We strongly recommend using an Ethernet (wired) Internet connection while taking your exam in LockDown Browser. If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam.
To install Respondus LockDown Browser on your personal computer:
In order to install Respondus LockDown Browser, you will need to have administrative privileges on the computer on which it will be installed. Also be aware that if you are installing this software on a work related machine, there may be software that is pre-installed on the system that may interfere with Respondus LockDown Browser. If you begin having problems when using a work related machine, try using a non-work computer and see if you continue to have problems.
You may be prompted to close any programs or windows that are still open. Select the option to close these programs from the prompts that appear. Sometimes the LockDown browser will be unable to close an application. You will need to manually close these applications before you can proceed.
LockDown Browser for Chromebook uses a Chrome Extension that can only be run in kiosk mode. Google requires that all kiosk apps be managed via their Google Admin Suite (a license is required for this product), and so the LockDown Browser for Chromebook app cannot be made available to students for use on their personally owned devices.
LockDown Browser for Chromebook BETA is now available. Find more information on how to use this beta version here.
For more information on taking an exam in LockDown Browser, please use this guide.