Respondus FAQ



Respondus LockDown Browser

Some exams require that you use the Respondus Lockdown Browser. When using the LockDown Browser, you will be unable to print, copy, go to another URL, or access other applications.  When an assessment is started, you will be locked in until it is submitted for grading.

Troubleshooting "Help Center" Button in Respondus

Important Note:

We strongly recommend using an Ethernet (wired) Internet connection while taking your exam in LockDown Browser. If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam.

Installing Respondus LockDown Browser

To install Respondus LockDown Browser on your personal computer:

  1. For your Windows Computer: View instructions for downloading and installing Respondus

  2. For your Mac Computer: View instructions for downloading and installing Respondus.  


In order to install Respondus LockDown Browser, you will need to have administrative privileges on the computer on which it will be installed. Also be aware that if you are installing this software on a work related machine, there may be software that is pre-installed on the system that may interfere with Respondus LockDown Browser. If you begin having problems when using a work related machine, try using a non-work computer and see if you continue to have problems.

Important Note:

You may be prompted to close any programs or windows that are still open. Select the option to close these programs from the prompts that appear. Sometimes the LockDown browser will be unable to close an application. You will need to manually close these applications before you can proceed.

Are Chromebooks compatible with LockDown Browser?

LockDown Browser for Chromebook uses a Chrome Extension that can only be run in kiosk mode. Google requires that all kiosk apps be managed via their Google Admin Suite (a license is required for this product), and so the LockDown Browser for Chromebook app cannot be made available to students for use on their personally owned devices.

LockDown Browser for Chromebook BETA is now available. Find more information on how to use this beta version here


Taking an Exam in Respondus LockDown Browser

  1. From the LockDown Browser, log in to Canvas at
  2. Go to the course which has the exam you want to take.
  3. Take the test and submit it as you would normally.
  4. Log-out and close LockDown browser.

For more information on taking an exam in LockDown Browser, please use this guide. 

Respondus LockDown Browser General Information



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