User Support

ARCC provides consultation and training services as core services.

We provide these services all researchers at UWyo whether they use the HPC system, the Research Data Storage System, or if they have any other Research Computing topics they want to be covered.  Our goal is to support researchers in any way we can.

We offer office hours, provides one-on-one consultation, and schedules in-person and online training so that researchers may perform their work with the most support that ARCC can provide.

Self-Guided Wiki and Documentation Our End User Support team maintains the ARCC-Wiki, recently updated for re-released to campus.  This includes a number of pages that may prove useful to our users:  Online Training and Tutorials Intro to Linux Command Line: Part 1 & Part 2 Using Text Editors in Linux Command Line Intro to High Performance Computing Accessing the HPC Cluster Using the Module System Job Scheduling with SLURM Using Open OnDemand: Access to ARCC HPC Services in a Web Browser Intro to Data Management Data Transfers Intro to Conda Python, Conda and Pip - Managing Software on the Cluster R & R-Studio - Managing Software Packages Jupyter Notebooks

FAQs and Getting Started Commonly Used Articles Frequently Asked Questions (FAQs) How-To Guides (With Step-By-Step Directions Getting Started with ARCC HPC Getting Started with ARCC Data Storage HPC User Guide and Table of Contents Data Storage User Guide and Table of Contents Troubleshooting Guides HPC: Troubleshooting Job Scripts and SLURM   Need Something Else? Users can always E-mail us at arcc-help@uwyo.edu or ask for help through our web portal.   Office Hours Visiting our bi-weekly Zoom based office hours is a great obtain help with specific issues.  Office hours are hosted bi-weekly over zoom and are scheduled for every Monday from 10:30am to 12:30pm, and Tuesday from 11am-1pm.