User Support

Group of users collaborating
Collaborating Users

ARCC provides consultation and training services as core services.

We provide these services all researchers at UWyo whether they use the HPC system, the Research Data Storage System, or if they have any other Research Computing topics they want to be covered.  Our goal is to support researchers in any way we can.

We offer office hours, provides one-on-one consultation, and schedules in-person and online training so that researchers may perform their work with the most support that ARCC can provide.

 

Self-Guided Wiki and Documentation

Our End User Support team maintains the ARCC-Wiki, recently updated for re-released to campus.  This includes a number of pages that may prove useful to our users: 

Commonly Used Articles
Frequently Asked Questions (FAQs)
How-To Guides (With Step-By-Step Directions
Getting Started with ARCC HPC
Getting Started with ARCC Data Storage - Coming Soon
HPC User Guide and Table of Contents
Data Storage User Guide and Table of Contents
Troubleshooting Guides
HPC: Troubleshooting Job Scripts and SLURM
Training and Tutorials
Intro to Linux Command Line: Part 1 & Part 2
Using Text Editors in Linux Command Line
Intro to High Performance Computing
Accessing the HPC Cluster
Using the Module System
Job Scheduling with SLURM
Using Open OnDemand: Access to ARCC HPC Services in a Web Browser
Intro to Data Management
Data Transfers
Intro to Conda
Python, Conda and Pip - Managing Software on the Cluster
R & R-Studio - Managing Software Packages
Jupyter Notebooks

 

Office Hours

Visiting our bi-weekly Zoom based office hours is a great obtain help with specific issues. Beginning Spring Semester, 2025, ARCC will begin our new office hours schedule. Office hours will still be hosted weekly over zoom but will be scheduled for every Monday from 10:30am to 12:30pm, and Tuesday from 11am-1pm.

Not Sure How to Get Going?  

E-mail us at arcc-help@uwyo.edu or ask for help through our web portal.





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