User Support

ARCC provides consultation and training services as core services.

We provide these services all researchers at UWyo whether they use the HPC system, the Research Data Storage System, or if they have any other Research Computing topics they want to be covered.  Our goal is to support researchers in any way we can.

We offer office hours, provides one-on-one consultation, and schedules in-person and online training so that researchers may perform their work with the most support that ARCC can provide.

Self-Guided Wiki and Documentation Our End User Support team maintains the ARCC-Wiki, recently updated for re-released to campus.  This includes a number of pages that may prove useful to our users:  Online Training and Tutorials Together with UWyo Libraries, ARCC has a list of several self-paced workshops Ditigal Tool Tutorials Index

FAQs and Getting Started Commonly Used Articles Frequently Asked Questions (FAQs) How-To Guides (With Step-By-Step Directions Getting Started with ARCC HPC Getting Started with ARCC Data Storage HPC User Guide and Table of Contents Data Storage User Guide and Table of Contents Troubleshooting Guides HPC: Troubleshooting Job Scripts and SLURM   Need Something Else? Users can always E-mail us at arcc-help@uwyo.edu or ask for help through our web portal.   Office Hours Visiting our bi-weekly Zoom based office hours is a great obtain help with specific issues.  Office hours are hosted weekly over zoom and are scheduled for every Tuesday from 11am-1pm.