Frequently Asked Questions

No. Unless your card is lost, stolen or worn out, you do not receive a new card each year. Our system automatically updates your information from semester to semester. There is a replacement fee for any lost, stolen or damaged cards.

No. Your WyoOne ID card is non-transferable. It is your personal campus identification and only you should use it. If a cashier or reader attendant discovers that it is not you using the card, they may retain the card. You will then have to pay the replacement fee to have it replaced. In addition, it is against the student code of conduct to portray yourself as someone else. If you are caught using someone else's WyoOne ID, disciplinary action can be taken by the Dean of Students office.

If your photo was denied or you got your photo taken at the WyoOne ID Office, it will not automatically check off this task from your list in WyoWeb. Having this task as still pending will not affect your ability to do anything within WyoWeb, like registering for classes, accepting financial aid, or viewing transcripts. Once the semester begins, this task will be removed from your to-do list.

If the card is not working when tapped to the outside reader, please bring the card to the ID Office to have it examined.

If the card is not working when swiping into rooms, bathrooms, or apartments, please take it to the front desk or to the basement of Washakie to have it re-encoded. If this does not fix the problem, they will direct you to the ID Office to have it examined.

Campus Dollars:
Are funds deposited into a debit style (declining balance) account by the card holder. Funds can also be deposited by family members or friends. Campus dollars roll from semester to semester.

Campus Dollars can be used for:

• Food/Vending - all food locations and vending machines on campus accept Campus Dollars
• University Store - can be used to purchase items at the University Store as long as Campus Dollar balance exceeds purchasing price
• WyoOne ID Office - can use Campus Dollars to pay for replacement ID Cards and passport photos
• Dining - can be used to purchase meal passes to Washakie Dining Center

Dining Dollars:
Are funds deposited into a debit style (declining balance) account based on the card holder's meal plan. Dining Dollars are swept at the end of the contract term whether or not the funds are from a meal plan or individually added.

Dining Dollars can be used at all food locations and vending machines on campus and to purchase passes at Washakie Dining Center.

When a balances for both Campus Dollars and Dining Dollars exist, Dining Dollars will be charged first at dining and vending locations.  

Neither account allows cash withdrawals or off-campus purchases

E Accounts: Available 24/7. You will need the W# of the person you are putting money onto their Campus Dollars account. If you are a student, simply login with your UW credentials.

PHIL Machine: Available 24/7. Located by the elevator in the basement of Washakie Dining Center. This machine allows you to check your Campus Dollars Balance or add money to your account. The machine accepts cash ($1, $5, $10, and $20 bills, no change). 

WyoOne ID Office: located at 167 Information Technology Center. Open during business hours. You can add money to your Campus Dollars account via cash, check, or Visa/Mastercard.

Campus Dollars: Unless concluding student enrollment, or leaving University employment as a staff or faculty member, closing an account without proof of status may incur a $5.00 fee. Due to the processing costs, requests for a refund are only accepted for balances over $10.00. If your account has $10.00 or less, please spend the balance at one of the many accepting locations on campus. Please allow 4-8 weeks for processing.

Non-affiliated accounts with Campus Dollar balances left inactive will be forfeited.

Dining Dollars: any remaining funds will automatically be forfeited at the end of the contract year, whether or not the funds are from a meal plan or individually added.