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Student Computing Survey Results
Spring 2008

Total Responses: 1426
Which of the following technology products do you have?
93% Cellular or mobile phone
64% Laptop computer
How do you routinely access or connect to the Internet?
60% UW computing labs
46% Cable modem (such as Bresnan)
32% Campus wireless network, including Spanish Walk apartments
25% DSL with other ISP (such as Qwest)
18% Residence Life's RESNET (network connections in UW residence halls and River Village apts)
18% Other wireless network
14% Campus data network (UW offices)
3% Dial-up modem (such as AOL)
3% UW DSL Service
2% UW dial-up modem pool
Which of the following email accounts do you currently have?
94% UWyo
72% Gmail//Yahoo/Hotmail
26% Other provider
How do you check your UWyo email?
23% Outlook client on your desktop, laptop or PDA
60% Outlook Web Access (Web browser)
61% WyoWeb portal
4% Other email software (such as Apple Mail, Thunderbird, Eudora)
4% Forwarded to another (such as Yahoo, Gmail, Hotmail)
1% I don't use my UWyo email
Which best describes how frequently you check email? (select one)
30% Hourly
66% Daily
6% Weekly
Which are the most effective ways for Information Technology to communicate with you? (check all that apply)
97% Email
24% WyoWeb announcements
22% Cell phone text messages
14% Phone messages/voice mail
3% Possible future page on a social networking site for UW IT
2% IT Hot Page on the Web (
1% Other IT Web pages
Which of the following Internet applications do you use or would you expect to use on the campus network in the next 12 months?
62% FaceBook, MySpace, or another social networking site
56% Streaming music or video, such as YouTube
39% Instant messaging
27% Peer-to-peer file sharing
22% Online chat
20% Internet-based gaming
15% Video conferencing
14% Video television
13% Internet phone (VoIP, such as Skype)
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.45 Free WyoWare student software
4.28 UWyo email account
4.22 UW Internet access
4.17 UW Student computing labs
4.05 WyoWeb portal
4.01 SPAM filtering
3.99 e-College (OnlineUW)
3.95 Campus data network
3.92 WebCT/eCompanion
3.84 IT Help Desk (766-HELP)
3.77 UW wireless network
3.77 UW computing lab assistants
3.76 UW Microlab website
3.70 IT's Help pages (
3.69 UW Student remote lab system
3.65 IT’s Hot Page (
3.65 IT's PC/Apple Sales
3.55 PC-cillin antivirus software
3.50 Coe Library laptop checkout
3.48 Residence Life's RESNET
IT service that students are most satisfied with: WyoWare.
IT service that students are least satisfied with: Antivirus software.
Students are least satisfied with the non-IT technology services provided by ResNet and Coe Library.
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
3.97 Technology needs are met
3.82 Responsiveness to problems
3.82 Communications with users
3.72 Clear explanations of technical issues
3.79 Availability of new technology
3.94 Overall satisfaction
Overall satisfaction with IT services is 3.94 on scale of 1 to 5.
Students were most satisfied that their technology needs are met by UW/IT (3.97).
Students were least satisfied with clarity of UW/IT explanations of technical issues (3.72).
We are interested in knowing what new or improved computing services you would like. Please rate the following services where 1 = least desired and 5 = most desired.
4.09 More wireless locations for laptop use on campus
3.94 More Internet bandwidth
3.64 Increased remote access to computer software
3.43 IT repair services for computers and accessories
3.40 Additional computers in computer labs
3.38 IT computer store on campus
3.33 IT purchasing programs for computers and accessories
3.15 More wired locations for laptop use on campus
3.13 High speed Internet access in all campus apartments
2.98 Expanded Help Desk services (hours or remote support)
2.95 Other
Students most desire more wireless and least desire expansion of the IT Help Desk.

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