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Faculty/Staff Computing Survey Results - 2016

Total Responses: 667
 
Which of the following technology products do you regularly use?
83.5% Desktop computer  -   79% UW, 26% Personal  -   43% PC,  14% Mac, 3% other
80% Laptop computer  -   39% UW, 67% Personal  -   39% PC, 26% Mac, 4% other
55% Have an iPad or tablet
12% Basic cell phone (only calls and texting)
78% Smartphone; iPhone, Android, BlackBerry, or similar mobile computing device
   
How do you routinely access or connect to the Internet?
From on-campus:
80% UW offices (wired)
52% UW wireless network main campus
8% UW Student computing labs
2.69% RESNET (network "wired" connections in UW residence halls and UW apartments)
From off-campus:
54% Cable modem (such as Charter)
35% Other wireless network
23% DSL with other ISP (such as CenturyLink)
5% Other wired DSL or modem
   
How many different devices used to connect to the Internet from campus this year?
88% 0-3
11% 4-6
1% 7+
Preferred Web browser:
36% Chrome
35% Firefox
18% Internet Explorer/Microsoft Edge
7.1% Safari
<1% other
   
Which of the following email accounts do you currently have?
85% UWyo account (primary account - 64%)
65% Gmail (primary account - 16%)
26% Yahoo (primary account - 16%)
19% Other provider (primary account - 4%)
   
How do you check your UWyo email? (check all that apply)
81% Outlook client on your desktop, laptop or PDA
51% Outlook Web Access (Web browser/Office 365)
33% WyoWeb portal
13% Other email software (such as Apple Mail, Thunderbird, Eudora)
5% Forwarded to another (such as Yahoo, Gmail, Hotmail)
<1% Don’t use my Uwyo account
   
Which best describes how frequently you check email? (select one)
76% Hourly
24% Daily
<1% Weekly
<1% Monthly
   
Which is the most effective way for IT to communicate with you? (check all that apply)
94% Email
20% Cell phone text messages
15% Phone messages/voice mail
9% Campus mail
5.1% IT Hot Page (http://it.uwyo.edu/)
5% IT Newsletter (41% read IT Newsletter)
2% Facebook
<1% IT blog
<1% Twitter
<1% Other IT Web pages
   
How much time do you spend per day on social media websites, such as Facebook, YouTube, and Twitter?
45% Less than 1 hour
24% Between 1 and 2 hours
10% More than 2 hours
   
Are you signed up for UW Alert?
82% Yes
   
Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months? (select all that apply)
63% Streaming video or audio
47% Social networking sites such as Facebook or Twitter
39% Skype
37% Video conferencing
31% Online chat
26% Research connection to other universities
22% Instant messaging
17% WyoLync
16% Internet phone (VoIP other than Skype)
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.27 UWyo email account
4.25 IT's user consultants
4.25 UW Wired Internet Access
4.22 ITs support through remoting into your device
4.07 IT's software offerings (Adobe, Microsoft, SAS, SPSS)
4.06 IT Help Desk (766-HELP)
4.06 UW Student computing labs
4.00 IT's computer training workshops
3.96 SPAM filtering
3.92 IT PC Sales
3.92 IT's Telecommunications services
3.90 WyoWeb Portal
3.88 Employee self-service
3.83 RESNET
3.81 Wyolync
3.79 IT's PC/Apple Maintenance (computer repair)
3.78 UW student remote lab system
3.78 WyoCourses
3.78 WyoSecure
3.74 Classroom Technology Support
3.71 AARC (Mount Moran High Performance Computing)
3.69 IT’s Hot Page (http://it.uwyo.edu/)
3.58 2-Factor Secure Access
3.47 UW wireless network
3.44 Access to administrative systems off-campus
 
Overall satisfaction from Service items is 3.89. The highest satisfaction is 4.27 for Uwyo email account. The item that got lowest satisfaction is 3.44 for Access to Administrative systems off campus. There were a of total 27 items for this section.
   
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
3.95 Overall satisfaction
3.98 Technology needs are met
3.98 Responsiveness to problems
3.90 Communications with users
3.80 Clear explanations of technical issues
3.78 Availability of new technology
3.73 Pricing of services
 
Overall satisfaction with IT services is 3.95 on a scale of 1 to 5.
Most satisfied (3.98) with Technology needs are met and Responsiveness to problems.
Least satisfied (3.73) with Pricing of services.
   
We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.
3.77 More Internet bandwidth
3.82 More wireless locations for laptop use on campus
3.23 Mobile applications to access administrative functions
3.02 Better SPAM filtering of email
2.94 Expanded Help Desk services (hours, remote desktop support)
2.86 Expanded Service Center hours for assistance with personal computers and mobile devices
2.67 More Mac and Linux/Unix support
 
Faculty/staff most desire more bandwidth (3.82) and least desire more Mac and Linux/Unix support (2.67).
   

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