Insurance Overview
The UW International Insurance plan through AIG Travel Guard Global Assistance provides travel accident insurance along with travel assistance services to help with travel mishaps or emergencies. This insurance coverage is provided by the University of Wyoming. Whether it's a medical emergency, flight delay or lost luggage, assistance is available 24 hours a day, 7 days a week to support you.
Here is an overview of services provided by the plan:
- Medical Assistance
- Travel Assistance and Mobile App
- Security Assistance
- Personal Assistance
Medical Assistance
- Hospital and provider assistance
- Emergency prescription replacement assistance
- Medical Monitoring
- Medical Evacuation
- Comprehensive medical assistance services over the phone
- Repatriation of Remains
*The program will cover certain costs associated with these travel services; subject
to the stated limitations.
Information Assistance
- Passport & Visa Information
- Weather, Cultural & Currency Exchange
- Embassies and Consulates (Addresses & Phone Numbers)
- Travel Advisories
- Inoculation & Immunization
Security Assistance
- Intelligence services
- Travel advisories
- One-touch 'help' access via the mobile app
- GeoSure Location Safety Ratings via the mobile app
- Evacuation assistance
Personal Assistance
- Lost Baggage Service
- Translation & Interpretation
- Emergency Messaging
- Emergency Ticket Replacement
- Lost Document Replacement
- Emergency Advancement of Funds
- Return of Vehicle
Note: This overview is intended to highlight some of the services provided. The services indicated above are subject to certain restrictions, exclusions and limitations. The specific terms and conditions of the services are contained in the Policy. If a conflict should arise between this overview and the Policy, the terms and conditions of the Policy will govern.
The cost of this plan is covered by the $325 education abroad fee that is required of all students going abroad.
With the improved AIG Travel Assistance mobile app, available for Apple and Android
devices, travelers have new features to help ensure effective travel risk management.
Whether it’s prior to travel, during the trip, or after the return home, our secure,
member-only assistance app provides travelers with convenient access to in-depth travel,
security and health information 24/7/365.
If you receive medical care abroad and pay out-of-pocket, you must file a claim with
the insurance company to be reimbursed.
Depending on your claim type, there are specific claim forms and reporting instructions for proper handling of your claim.AIG will help to review your policy to confirm your benefits.
To help expedite the claims handling process, please be sure to:
- Contact AIG Claims at AHClaims@aig.com to obtain the appropriate claim form.
- Complete the claim form in its entirety. Should you have any questions while completing
the form, call Accident & Health Customer Service for assistance at +1 913-495-6520
Collect/Reverse Charge (outside the U.S., Canada and Puerto Rico) or 800-551-0824
Toll-Free (within the U.S., Canada and Puerto Rico)
- Submit your claim to AIG Claim by emailing AHClaims@aig.com
Claims are adjudicated promptly with minimal disruption to clients. There may be circumstances
in which a claim may require an investigation or further information such as:
- Police reports
- Autopsy reports
- Medical reports/records
- Individual information from the beneficiary, employer or witnesses
- Examination/interview by an independent medical physician, functional capacity evaluator,
and/or a vocational assessor
- Certified copies of birth certificates or marriage licenses
- Affidavits such as of survivorship
- Tax information or documentation showing support for dependents
- Legal opinion
If there are any issues with this process or you do not receive assistance (be sure you submit all of the required materials!), email the UW Risk Management Office for assistance.