UW International Insurance

 

Whether you are engaging in study, research, internships or community engagement abroad, you are required to have UW International Insurance, or to be participating on a program through one of our approved partner programs where insurance is included as part of your fee.   

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Overview & print your insurance card

The UW International Insurance plan through AIG Travel Guard Global Assistance provides travel accident insurance along with travel assistance services to help with travel mishaps or emergencies.  This insurance coverage is provided by the University of Wyoming. Whether it's a medical emergency, flight delay or lost luggage, assistance is available 24 hours a day, 7 days a week to support you.

Here is an overview of services provided by the plan:

• Medical Assistance
• Travel Assistance and Mobile App
• Security Assistance 
• Personal Assistance

Plan Coverage

Medical Assistance

• Hospital and provider assistance
• Emergency prescription replacement assistance
• Medical Monitoring
• Medical Evacuation
• Comprehensive medical assistance services over the phone
• Repatriation of Remains

*The program will cover certain costs associated with these travel services; subject to the stated limitations.

Information Assistance 

• Passport & Visa Information
• Weather, Cultural & Currency Exchange
• Embassies and Consulates (Addresses & Phone Numbers)
• Travel Advisories
• Inoculation & Immunization 

Security Assistance

• Intelligence services
• Travel advisories
• One-touch 'help' access via the mobile app
• GeoSure Location Safety Ratings via the mobile app
• Evacuation assistance

Personal Assistance

• Lost Baggage Service
• Translation & Interpretation
• Emergency Messaging
• Emergency Ticket Replacement
• Lost Document Replacement
• Emergency Advancement of Funds
• Return of Vehicle

Note: This overview is intended to highlight some of the services provided. The services indicated above are subject to certain restrictions, exclusions and limitations. The specific terms and conditions of the services are contained in the Policy. If a conflict should arise between this overview and the Policy, the terms and conditions of the Policy will govern. 

Plan Costs

The cost of this plan is covered by the $325 education abroad fee that is required of all students going abroad. 

AIG Mobile app

With increasing travel security and health risks, navigating the world of international travel requires a new level of sophistication to stay safe and secure. With the improved AIG Travel Assistance mobile app, available for Apple and Android devices, travelers have new features to help ensure effective travel risk management. Whether it’s prior to travel, during the trip, or after the return home, our secure, member-only assistance app provides travelers with convenient access to in-depth travel, security and health information 24/7/365.

Download the App

how to report a claim

If you receive medical care abroad and pay out-of-pocket, you must file a claim with the insurance company to be reimbursed. 

Depending on your claim type, there are specific claim forms and reporting instructions for proper handling of your claim and AIG will help to review your policy to confirm your benefits. To help expedite the claims handling process, please be sure to:

1. Contact AIG Claims at AHClaims@aig.com to obtain the appropriate claim form.
2. Complete the claim form in its entirety. Should you have any questions while completing the form, call Accident & Health Customer Service for assistance at +1 913-495-6520 Collect/Reverse Charge (outside the U.S., Canada and Puerto Rico) or 800-551-0824 Toll-Free (within the U.S., Canada and Puerto Rico)
3. Submit your claim to AIG Claims.

• Once your claim form is completed and you have gathered all required documentation please submit your claim to AIG Claims.
• Sign the claim form and attach all required information.
• Submit your claim by email to AHClaims@aig.com

What to Expect After Reporting Your Claim

Claims are adjudicated promptly with minimal disruption to clients. There may be circumstances in which a claim may require an investigation or further information such as:

• Police reports
• Autopsy reports
• Medical reports/records
• Individual information from the beneficiary, employer or witnesses
• Examination/interview by an independent medical physician, functional capacity evaluator, and/or a vocational assessor
• Certified copies of birth certificates or marriage licenses
• Affidavits such as of survivorship
• Tax information or documentation showing support for dependents
• Legal opinion

If there are any issues with this process or you do not receive assistance (be sure you submit all of the required materials!), email Ms. Kimberly Flowers in the UW Risk Management Office for assistance.