UW logo with Global Engagement Office Education Abroad with pictures of student travels. State Here... Go Anywhere #UWYOabroad

UW International Insurance


Health & Safety

Whether you are engaging in study, research, internships or community engagement abroad, you are required to have UW International Insurance, or to be participating on a program through one of our approved partner programs where insurance is included as part of your fee.   

Amman, Jordan traffic and garden in FranceOverview

The UW International Insurance plan through Zurich Insurance Group provides access to services through On Call International and is tailored to the needs of the UW community. On Call International is a comprehensive travel assistance program offering you benefits and services when traveling 100 miles from your residence. Here is an overview of services provided by the plan:

  • Medical Assistance
  • Information Assistance 
  • Security Assistance 
  • Personal Assistance

Plan Coverage

Medical Assistance

  • Emergency Medical Referrals
  • Medical Monitoring
  • Medical Evacuation/Repatriation*
  • Non-Medical Repatriation*
  • Hospital Admissions
  • Medical Payment Advancement
  • Prescription Assistance
  • Visit to Hospital by Family or Friend*
  • Return of Children/Traveling Companion*
  • Repatriation of Remains*
*The program will cover certain costs associated with these travel services; subject to the stated limitations. No transport or service will be covered unless you contact Zurich Travel Assist prior to the transport, the attending physician approves, if applicable, and Zurich Travel Assist pre-authorizes the transport or service. 

Information Assistance 

  • Passport & Visa Information
  • Weather, Cultural & Currency Exchange
  • Embassies and Consulates (Addresses & Phone Numbers)
  • Travel Advisories
  • Inoculation & Immunization 

Security Assistance

  • Global database
  • Travel Advisories
  • A direct contact
  • Evacuation & consulting

Personal Assistance

  • Lost Baggage Service
  • Translation & Interpretation
  • Emergency Messaging
  • Emergency Ticket Replacement
  • Lost Document Replacement
  • Emergency Advancement of Funds
  • Return of Vehicle

Note: This overview is intended to highlight some of the services provided. The services indicated above are subject to certain restrictions, exclusions and limitations. The specific terms and conditions of the services are contained in the Policy. If a conflict should arise between this overview and the Policy, the terms and conditions of the Policy will govern. 

Plan Costs

The cost of this plan is covered by the $325 education abroad fee that is required of all students going abroad. 

Visit the Zurich Travel Assist Website For Information on:

  • Travel & Risk Security Information
  • Contact Information


If you receive medical care abroad and pay out-of-pocket, you must file a claim with the insurance company to be reimbursed. 

To file a claim:

  • Call one of these numbers for On Call International:
    • Free from anywhere in the world:  (978) 651-9219
    • Free from the US or Canada:   (833) 808-0251
  • Identify the purpose/reason for the call (say you have medical expenses and want to be reimbursed for the cost).  
    • The On Call International representative will take your information, give you a claim number (write it down!), and explain the process
      • Ask the representative to email this information to you, so you have it on file
    • They will ask you to submit all receipts and documentation, to support the claim. 
  • Once the claim is filed, On Call will submit the information for review and the insurance company claims department will process the claim. 

If there are any issues with this process or you do not receive assistance (be sure you submit all of the required materials!), email Ms. Kimberly Flowers in the UW Risk Management Office for assistance.