Whether you are engaging in study, research, internships or community engagement abroad,
you are required to have UW International Insurance, or to be participating on a program
through one of our approved partner programs where insurance is included as part of
your fee.
Overview
The UW International Insurance plan through Zurich Insurance Group provides access to services through On Call International and is tailored to the needs of the UW community. On Call International is a comprehensive
travel assistance program offering you benefits and services when traveling 100 miles
from your residence. Here is an overview of services provided by the plan:
- Medical Assistance
- Information Assistance
- Security Assistance
- Personal Assistance
Plan Coverage
Medical Assistance
- Emergency Medical Referrals
- Medical Monitoring
- Medical Evacuation/Repatriation*
- Non-Medical Repatriation*
- Hospital Admissions
- Medical Payment Advancement
- Prescription Assistance
- Visit to Hospital by Family or Friend*
- Return of Children/Traveling Companion*
- Repatriation of Remains*
*The program will cover certain costs associated with these travel services; subject
to the stated limitations. No transport or service will be covered unless you contact
Zurich Travel Assist prior to the transport, the attending physician approves, if
applicable, and Zurich Travel Assist pre-authorizes the transport or service.
Information Assistance
- Passport & Visa Information
- Weather, Cultural & Currency Exchange
- Embassies and Consulates (Addresses & Phone Numbers)
- Travel Advisories
- Inoculation & Immunization
Security Assistance
- Global database
- Travel Advisories
- A direct contact
- Evacuation & consulting
Personal Assistance
- Lost Baggage Service
- Translation & Interpretation
- Emergency Messaging
- Emergency Ticket Replacement
- Lost Document Replacement
- Emergency Advancement of Funds
- Return of Vehicle
Note: This overview is intended to highlight some of the services provided. The services
indicated above are subject to certain restrictions, exclusions and limitations. The
specific terms and conditions of the services are contained in the Policy. If a conflict
should arise between this overview and the Policy, the terms and conditions of the
Policy will govern.
Plan Costs
The cost of this plan is covered by the $325 education abroad fee that is required
of all students going abroad.
Visit the Zurich Travel Assist Website For Information on:
- Travel & Risk Security Information
- Contact Information
SUBMITTING A CLAIM
If you receive medical care abroad and pay out-of-pocket, you must file a claim with
the insurance company to be reimbursed.
To file a claim:
- Call one of these numbers for On Call International:
- Free from anywhere in the world: (978) 651-9219
- Free from the US or Canada: (833) 808-0251
- Identify the purpose/reason for the call (say you have medical expenses and want to
be reimbursed for the cost).
- The On Call International representative will take your information, give you a claim
number (write it down!), and explain the process
- Ask the representative to email this information to you, so you have it on file
- They will ask you to submit all receipts and documentation, to support the claim.
- Once the claim is filed, On Call will submit the information for review and the insurance
company claims department will process the claim.
If there are any issues with this process or you do not receive assistance (be sure
you submit all of the required materials!), email Ms. Kimberly Flowers in the UW Risk Management Office for assistance.