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University of Wyoming Division of Information Technology

Information Technology Fact Sheet 2013

1,863 Student Computing Lab Nodes

  • 1403 UWStudent nodes
  • 460 non-standard nodes including Unix Lab, 4 MAC labs, kiosks, laptops, and others*
  • 980,399 logins
  • 15,515 unique users logged into the UWStudent lab system
  • 56 minutes is the average duration of a UWstudent login session
  • 175 applications installed (55 standard and 120 specialized)

*Non-standard nodes are nodes in specialized academic labs or public areas that are configured differently from the standardized UWStudent configuration and require individualized support.

Systems

  • 521 virtual servers
  • 78 virtual desktops
  • 58 physical servers – virtual hosts
  • 98 physical servers – standalone
  • 300 terabytes of high performance storage
  • 120 terabytes of mid-range storage
  • 160 terabytes of bulk storage

Classroom Technology Support

  • 300 technology equipped spaces supported
  • These include:
    • 212 Classrooms
    • 88 Seminar Rooms, Training Rooms, Conference Rooms, Auditoriums
  • 704 WyoCast recordings
  • 18 WyoCast special events
  • 1203 help tickets responded to and closed

User Support

  • 16.682+ users supported (13,638 students, 3,044 faculty/staff (full-time benefited)*
  •  9,855 incidents closed by consultants (past 12 months) with 92% customer satisfaction.

*Does not include part time Faculty/Staff, Retirees, Alumni, or visiting scholars.

Help Desk

  • 23,892 calls answered with 82% first call resolution
  • 3,000 Userhelp emails handled

Training for Faculty and Staff

  • 104 individual classes
  • 336 hours of instruction through various delivery methods (instructor-led, one-on-one, computer-based, self-paced, and special request)

Online Self Help “Ask IT”

  • 797,943 hits (284,875 on-campus and 513,068 from off-campus)

Applications Support

  • 90 Enterprise and Departmental applications supported
  • 60 Oracle Databases supported
  • 45 SQL Server instances supported

Telecommunications Connections

  • 7,151 voice connections
  • 13,414 data connections
  • 7,877 work orders/trouble tickets

Annual Computing Survey

The Division of Information Technology every April beginning in 2004 has asked students, faculty, and staff to respond to an on-line survey to help IT improve service offerings and support. The 2013 Computing Survey received 1,920 student and 851 faculty/staff responses. A key question rates overall satisfaction with IT Services on a scale of 1 to 5. In 2013 students responded with an overall satisfaction of 4.01. They were most satisfied that their technology needs are met by UW/IT (4.04). Students most desired more wireless. The graphs below show a history of student satisfaction with IT Services in response to the annual survey feedback:

Overall Student Satisfaction Scores

Student Technology Needs Met Scores

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