computer monitor

Faculty/Staff Computing Survey Results
Spring 2006

Number of Respondents
2004: 741
2005: 921
2006: 1,230

1A. What best describes your role at UW?
    2004 2004% 2005 2005% %Change 04/05 2006 2006% %Change 05/06 %Change 04/06
  Full-time staff 416 56.14% 479 50.16% -5.98% 576 47.17% -2.99% -8.97%
  Faculty 209 28.21% 185 19.37% -8.84% 291 23.83% 4.46% -4.38%
  PT Staff 62 8.37% 161 16.86% 8.49% 211 17.28% 0.42% 8.91%
  Administration 34 4.59% 38 3.98% -0.61% 51 4.18% 0.20% -0.41%
  Graduate assistant 20 2.70% 58 6.07% 3.37% 92 7.53% 1.46% 4.83%
                     
1B. Where do you work?
    2004 2004% 2005 2005%   2006 2006% %Change 05/06
  On-Campus     830 86.91%   1095 89.90% 2.99%
  Off-Campus     90 9.42%   123 10.07% 0.65%
                     
2. Which of the following technology products do you regularly use?
    2004 2004% 2005 2005% %Change 04/05 2006 2006% %Change 05/06 %Change 04/06
  Desktop computer 705 95.14% 850 92.29% -2.85% 1100 89.43% -2.86% -5.71%
  Cell phone 431 58.16% 620 67.32% 9.16% 832 67.64% 0.32% 9.48%
  Laptop computer 325 43.86% 410 44.52% 0.66% 630 51.22% 6.70% 7.36%
  PDA 154 20.78% 158 17.16% -3.62% 193 15.69% -1.47% -5.09%
                 
3.  Which operating system(s) do you use on the computer(s) you own?
  2004 2004% 2005 2005% %Change 04/05 2006 2006% %Change 05/06 %Change 04/06
  Windows 723 97.57% 902 97.94% 0.37% 1172 95.28% -2.66% -2.29%
  Mac 68 9.18% 87 9.45% 0.27% 128 10.41% 0.96% 1.23%
  Linux/Unix 40 5.40% 50 5.43% 0.03% 88 7.15% 1.72% 1.75%
  Other 17 2.29% 16 1.74% -0.55% 25 2.03% 0.29% -0.26%
                   
4. How do you routinely access or connect to the Internet?
  2004 2004% 2005 2005% %Change 04/05 2006 2006% %Change 05/06 %Change 04/06
  UW offices wired network 667 90.01% 792 85.99% -4.02% 1033 83.98% -2.01% -6.03%
  UW dial-up modem 298 40.22% 275 29.86% -10.36% 265 21.54% -8.32% -18.68%
  Cable modem 102 13.77% 189 20.52% 6.75% 349 28.37% 7.85% 14.60%
  Other DSL service 115 15.52% 168 18.24% 2.72% 265 21.54% 3.30% 6.02%
  UW wireless network 98 13.23% 168 18.24% 5.01% 314 25.53% 7.29% 12.30%
  UW computing labs 52 7.02% 155 16.83% 9.81% 203 16.50% -0.33% 9.48%
  Other dial-up modem service 118 15.92% 127 13.79% -2.13% 104 8.46% -5.33% -7.46%
  RESNET 20 2.70% 82 8.92% 6.22% 78 6.34% -2.58% 3.64%
  Other 55 7.42% 74 8.03% 0.61% 148 12.03% 4.00% 4.61%
  UW DSL service 44 5.94% 55 5.97% 0.03% 62 5.04% -0.93% -0.90%
                   
5.  Which email accounts do you currently have?
    2004 2004% 2005 2005% %Change 04/05 2006 2006% %Change 05/06 %Change 04/06
  Have UWYO 677 91.36% 843 91.53% 0.17% 1109 90.16% -1.37% -1.20%
  Have others 422 56.95% 569 61.78% 4.83% 766 62.28% 0.50% 5.33%
                   
6.  How do you check your email?
  2004 2004% 2005 2005% %Change 04/05 2006 2006% %Change 05/06 %Change 04/06
  Outlook 591 79.76% 642 69.71% -10.05% 747 60.73% -8.98% -19.03%
  Exchange 393 52.04% 484 52.55% 0.51%   0.00% -52.55% -52.04%
  Web browser 232 31.31% 320 34.74% 3.43%   0.00% -34.74% -31.31%
  Outlook Express 148 19.97% 175 19.00% -0.97%   0.00% 44.90% 43.93%
  UW WebMail 45 6.07% 141 15.31% 9.24%   0.00%
  Other 48 6.48% 76 8.25% 1.77% 40 3.25% -5.00% -3.23%
  WyoWeb           279 22.68%
                   
7.  Which is the most effective way for IT to communicate with you?
    2004 2004% 2005 2005% %Change 04/05 2006 2006% %Change 05/06 %Change 04/06
  Email 667 91.00% 847 91.97% 0.97% 1138 93.28% 1.31% 2.28%
  IT Newsletter 32 4.37% 27 2.93% -1.44% 17 1.39% -1.54% -2.98%
  Campus Mail 20 2.73% 25 2.71% -0.02% 20 1.64% -1.07% -1.09%
  Voicemail 10 1.35% 13 1.41% 0.06% 14 1.15% -0.26% -0.20%
  IT Hot Page on the Web 4 0.55% 6 0.65% 0.10% 7 0.57% -0.08% 0.02%
  Other IT Web pages 0 0.00% 0 0.00% 0.00% 2 0.16% 0.16% 0.16%
  WyoWeb         22 1.80%
                   
8.  Which Internet applications do you use or expect to use on the campus network in the next 12 months?
    2004 2004% 2005 2005% %Change 04/05 2006 2006% %Change 05/06 %Change 04/06
  Streaming video or audio 254 34.28% 363 39.41% 5.13% 465 37.80% -1.61% 3.52%
  Research connection 298 40.22% 354 38.44% -1.78% 445 36.18% -2.26% -4.04%
  Instant messaging 199 26.86% 297 32.25% 5.39% 375 30.49% -1.76% 3.63%
  Video conferencing 168 22.67% 218 23.67% 1.00% 303 24.63% 0.96% 1.96%
  Online chat 107 14.44% 131 14.22% -0.22% 197 16.02% 1.80% 1.58%
                   
                   
9.  Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 with 1 being extremely dissatisfied and 5 being extremely satisfied.
    2004 2004 2005 2005 Change 04/05 2006 2006 Change 05/06 Change 04/06
  Uwyo email account 4.38 Most satisfied 4.3 Most satisfied -0.08 4.23 Most satisfied -0.07 -0.15
  UW Internet access 4.18 4.27 0.09 4.22 -0.05 0.04
  General access computing labs 3.94 4.05 0.11 4 -0.05 0.06
  IT User Consultants 4.1 4.03 -0.07 4.02 -0.01 -0.08
  IT software licensing 4.08 4.03 -0.05 4.08 0.05 0.00
  UW data network 3.94 4.02 0.08 3.99 -0.03 0.05
  PC Maintenance 4.06 4 -0.06 3.7 -0.30 -0.36
  Training 3.99 3.95 -0.04 3.88 -0.07 -0.11
  IT Help Desk 4.06 3.92 -0.14 3.88 -0.04 -0.18
  Telecom Services   3.91 3.91 3.85 -0.06 3.85
  e-College (online UW) 3.92 3.87 -0.05 3.84 -0.03 -0.08
  WebCT 3.61 3.8 0.19 3.69 -0.11 0.08
  ITs Help Web pages 3.73 3.72 -0.01 3.76 0.04 0.03
  Wireless Network 3.74 3.7 -0.04 3.55 -0.15 -0.19
  ITs Hot Page Web page 3.68 3.69 0.01 3.62 -0.07 -0.06
  RESNET 3.45 Least satisfied 3.57 0.12 3.57 0.00 0.12
  SPAM filtering 3.59 3.35 Least satisfied -0.24 3.22 Least satisfied -0.13 -0.37
  Bandwidth 3.75    
  WyoWeb     3.34
                 
10.  We are interested in knowing what new or improved computing services you would like. Services are ranked in order of importance with 5 being the most important and 1 the least.
    2004 2004 2005 2005 Change 04/05 2006 2006 Change 05/06 Change 04/06
  Better SPAM filtering 3.94 Most important 3.92 Most important -0.02 4.05 Most important 0.13 0.11
  More Internet bandwidth 3.75   3.69   3.62 -0.07 -0.13
  More Home Support 3.5   3.43   3.35 -0.08 -0.15
  More wireless locations on campus 3.08   3.33   3.37 0.04 0.29
  Expanded Help Desk services 3.01   3.06   2.95 -0.11 -0.06
  Other 3.2   2.97   2.85 -0.12 -0.35
  Personally-owned computer repair 2.96   2.97   2.94 -0.03 -0.02
  Better Dial up 2.65 Least important 2.35 Least important 2.11 Least important -0.24 -0.54
                     
11.  Please rate your satisfaction with UWs computing support and technology services using a 5 point scale ranging from 1 = strongly disagree to 5 = strongly agree.
    2004 2004 2005 2005 % Change 04/05 2006 2006 Change 05/06 Change 04/06
  Technology needs are met 3.96 3.96 Most satisfied 0.00 3.91 Most satisfied -0.05 -0.05
  Overall 3.97 Most satisfied 3.92 -0.05 3.85 -0.07 -0.12
  Responsiveness to problems 3.95 3.84 -0.11 3.81 -0.03 -0.14
  Communications with users 3.92 3.8 -0.12 3.78 -0.02 -0.14
  Availability of new technology 3.67 3.64 -0.03 3.63 -0.01 -0.04
  Clear explanations of technical issues 3.65 3.6 -0.05 3.58 -0.02 -0.07
  Pricing 3.56 Least satisfied 3.55 Least satisfied -0.01 3.54 Least satisfied -0.01 -0.02

 


 


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