computer monitor

Faculty/Staff Computing Survey Results
Spring 2007

Total Responses: 1143

2.  Which of the following technology products do you regularly use?
(select all that apply)
      System
Have at UW Personal PC Mac Other with wireless
Desktop computer 953 601 828 85 16 203
Laptop computer 386 512 558 96 14 597
 
Cellular or mobile phone 916 80.14%
Personal digital assistant (PDA, such as a Palm, Treo or BlackBerry) 230 20.12%
Portable MP3 player 407 35.61%
   
3.  How do you routinely access or connect to the Internet?
(select all that apply)
   
From on-campus:
 UW offices (wired) 970 84.86%
 UW wireless network 337 29.48%
 UW computing labs 182 15.92%
 RESNET (River Village, dial-up from some UW apartments) 40 3.50%
From off-campus:
 UW dial-up modem pool 198 17.32%
 Other dial-up service (such as AOL) 58 5.07%
 Cable modem (such as Bresnan) 373 32.63%
 UW DSL service 46 4.02%
 DSL with other ISP (such as Qwest) 300 26.25%
 Other wireless network 169 14.79%
   
4. Which of the following email accounts do you currently have?
(select all that apply)
 
Account Have 
UWyo account 1087 95.10%
Gmail, Yahoo, Hotmail 605 52.93%
Other provider 276 24.15%
   
5. How do you check your UWyo email? (check all that apply)
   
 Outlook client 680 59.49%
 Outlook Web Access (Web browser) 751 65.70%
 WyoWeb portal 338 29.57%
 Forwarded to another (such as Yahoo, Gmail, Hotmail) 31 2.71%
 I don't use my UWyo email   5 0.44%
   
7. Which is the most effective way for IT to communicate with you?
(check all that apply)
   
 Email 1125 98.43%
 Campus mail 165 14.44%
 IT Newsletter 168 14.70%
 IT Hot Page on the Web (http://it.uwyo.edu) 50 4.37%
 Phone messages/voice mail 160 14.00%
 WyoWeb announcements 110 9.62%
 Other IT Web pages 7 0.61%
 Cell phone text pages 31 2.71%
 
8. Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months?
(select all that apply)
   
 Research connection to other universities 481 42.08%
 Streaming video or audio 490 42.87%
 Online chat 150 13.12%
 Instant messaging 291 25.46%
 Video conferencing 282 24.67%
 Video television (IPTV) 52 4.55%
 Internet VoIP phone services (such as Skype) 127 11.11%
 FaceBook, MySpace or another social networking site 209 18.29%
 Other (please describe): 0 0.00%
 
9. Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied. If you have not used the service, check “Haven’t Used”. If you did not know the service was available, check “Didn’t Know”. If you expect to use the service during the next 12 months, check “Will Use”.
 
Campus data network 4.00
IT’s user consultants 3.99
IT Help Desk (766-HELP) 3.90
IT’s Hot Page (www.uwyo.edu/it) 3.68
IT’s Help pages (www.uwyo.edu/askit) 3.69
IT's Telecommunications services 3.97
IT's computer training workshops 3.81
UW Internet access 4.33
UWyo email account 4.34 most
SPAM filtering 3.98
Wireless network 3.73
UWStudent computing labs 4.08
IT's PC Maintenance 3.66
e-College (OnlineUW) 3.89
WebCT 3.66
eCompanion 3.79
IT's software licensing (Microsoft, SAS, SPSS) 4.18
WyoWeb portal 3.49
PC-cillin antivirus software 4.06
Laptop checkout (Coe library) 3.98
RESNET (UW apartments) 3.14 least
Remote Lab Pilot System 3.83
   
10. Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
 
Technology needs are met 3.94 most
Responsiveness to problems 3.86
Communications with users 3.83
Pricing of services 3.67 least (tie)
Clear explanations of technical issues 3.67 least (tie)
Availability of new technology 3.73
Overall satisfaction 3.89
   
11. We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired. Additional comments may be entered at the end of this survey form.
 
More wireless locations for laptop use on campus 3.7
More Internet bandwidth 3.82
Better SPAM filtering of email 3.84 most
Expanded home support services (please describe below) 2.95
More desktop and student lab support for Mac, Linux/Unix environments 2.65 least
Expanded Help Desk services (hours, remote desktop support) 2.93
For-fee personally-owned computer repair 3.26
Other (please describe below) 2.92

 


 


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