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Faculty/Staff Computing Survey Results - 2010

Total Responses: 821
Which of the following technology products do you regularly use?
65% Desktop computer  -   79% at UW, 45% personal  -   70% PC,  12% Mac, 3% other  -   23% with wireless
52% Laptop computer  -   43% at UW, 60% personal  -   52% PC, 16% Mac, 2% other  -   65% with wireless
72% Cellular or mobile phone
29% Personal digital assistant (PDA, such as a Palm, Treo or BlackBerry)
41% Portable MP3 player
How do you routinely access or connect to the Internet?
From on-campus:
86% UW offices (wired)
34% UW wireless network main campus
10% UW Student computing labs
4% RESNET (River Village, dial-up from some UW apartments)
From UW apartments:
1% with wireless (Spanish Walk)
2% with RESNET (River Village)
2% without wireless or RESNET (Summit View, Landmark)
From off-campus:
3% UW dial-up modem pool
1% Other dial-up service (such as AOL)
46% Cable modem (such as Bresnan)
3% UW DSL service
29% DSL with other ISP (such as Qwest)
19% Other wireless network
  Preferred Web browser:
58% Internet Explorer
31% Firefox
7% Safari
4% other
Which of the following email accounts do you currently have?
95% UWyo account
62% Gmail, Yahoo, Hotmail
23% Other provider
How do you check your UWyo email? (check all that apply)
71% Outlook client on your desktop, laptop or PDA
57% Outlook Web Access (Web browser)
11% Other email software (such as Apple Mail, Thunderbird, Eudora)
37% WyoWeb portal
3% Forwarded to another (such as Yahoo, Gmail, Hotmail)
Which best describes how frequently you check email? (select one)
76% Hourly
22% Daily
<1% Weekly
Which is the most effective way for IT to communicate with you? (check all that apply)
98% Email
13% Phone messages/voice mail
11% Campus mail
10% WyoWeb announcements
10% Cell phone text messages
6% IT Newsletter (48% read IT Newsletter; 96% of those read electronic format; 7% read paper format)
4% IT Hot Page on the Web (
<1% Other IT Web pages
Are you signed up for UW Alert?
77% Yes
23% No
Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months?
56% Streaming video or audio
47% FaceBook, MySpace or another social networking site
38% Research connection to other universities
36% Video conferencing
28% Instant messaging
27% Internet VoIP phone services (such as Skype)
24% Online chat
9% Twitter
5% Video television
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.32 UWyo email account
4.30 UW Internet access
4.18 IT's software offerings (Adobe, Microsoft, SAS, SPSS)
4.16 IT Computer Sales
4.15 IT's PC/Apple Maintenance (computer repair)
4.09 IT’s user consultants
4.08 SPAM filtering
4.04 UW campus data network
4.03 Internet Security antivirus software
4.02 UW Student computing labs
3.99 IT's computer training workshops
3.96 IT Telecommunications services
3.92 IT Help Desk (766-HELP)
3.77 e-College (OnlineUW)
3.76 UW wireless network
3.71 UW Student remote lab system (
3.69 eCompanion
3.67 WyoWeb portal
3.64 IT’s Help pages (
3.59 IT’s Hot Page (
3.51 WebCT
3.47 Sakai
3.21 RESNET (River Village apartments)
IT services that faculty/staff are most satisfied with: Internet access and UWyo email accounts.
IT service that faculty/staff are least satisfied with: ResNet.
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
3.96 Overall satisfaction
3.90 Technology needs are met
3.89 Responsiveness to problems
3.81 Communications with users
3.70 Availability of new technology
3.70 Clear explanations of technical issues
3.63 Pricing of services
Overall satisfaction with IT services is 3.96 on a scale of 1 to 5.
Most satisfied with technology needs being met.
Least satisfied with pricing.
We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.
3.82 More Internet bandwidth
3.72 More wireless locations for laptop use on campus
3.35 Better SPAM filtering of email
3.22 For-fee personally-owned computer repair
2.96 Expanded home support services
2.88 Expanded Help Desk services (hours, remote desktop support)
2.65 More Mac and Linux/Unix support
Faculty/staff most desire more bandwidth and more wireless and least desire more Mac and Linux/Unix support.
If you would like to see an IT store on campus, which items would interest you?
68% Computer accessories
65% PCs
48% iPods
46% Mobile computing devices
43% Apple computers

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