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Faculty/Staff Computing Survey Results - 2011

Total Responses: 724
 
Which of the following technology products do you regularly use?
70% Desktop computer  -   80% at UW, 43% personal  -   64% PC,  10% Mac, 3% other  -   24% with wireless
65% Laptop computer  -   43% at UW, 60% personal  -   53% PC, 19% Mac, 2% other  -   67% with wireless
78% Cell phone
41% BlackBerry, iPod Touch, or similar device with email capability
35% Portable MP3, video player, without email capability
   
How do you routinely access or connect to the Internet?
From on-campus:
86% UW offices (wired)
37% UW wireless network main campus
7% UW Student computing labs
2% RESNET (River Village, dial-up from some UW apartments)
From off-campus:
2% UW dial-up modem pool
1% Other dial-up service (such as AOL)
45% Cable modem (such as Bresnan)
2% UW DSL service
31% DSL with other ISP (such as Qwest)
27% Other wireless network
How many different devices used to connect to the Internet from campus this year?
78% 1 - 3
16% 4 - 6
5% 7+
Preferred Web browser:
53% Internet Explorer
29% Firefox
9% Chrome
7% Safari
1% other
   
Which of the following email accounts do you currently have?
95% UWyo account (primary account - 77%)
46% Gmail (primary account - 7%)
28% Yahoo (primary account - 5%)
26% Hotmail (primary account - 3%)
18% Other provider (primary account - 4%)
   
How do you check your UWyo email? (check all that apply)
73% Outlook client on your desktop, laptop or PDA
64% Outlook Web Access (Web browser)
13% Other email software (such as Apple Mail, Thunderbird, Eudora)
37% WyoWeb portal
4% Forwarded to another (such as Yahoo, Gmail, Hotmail)
   
Which best describes how frequently you check email? (select one)
78% Hourly
20% Daily
<1% Weekly
   
Which is the most effective way for IT to communicate with you? (check all that apply)
98% Email
14% Phone messages/voice mail
13% WyoWeb announcements
14% Cell phone text messages
9% Campus mail
5% IT Newsletter (43% read IT Newsletter; 98% of those read electronic format; 2% read paper format; 10% read both formats)
3% IT Hot Page (http://it.uwyo.edu/)
2% Facebook
<1% Other IT Web pages
<1% IT blog
<1% Twitter
   
Are you signed up for UW Alert?
81% Yes
   
Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months?
59% Streaming video or audio
47% FaceBook, MySpace or another social networking site
38% Skype
37% Research connection to other universities
41% Video conferencing
30% Instant messaging
12% Internet VoIP phone services (down from 28% in 2010; there may be a lack of understanding of VoIP phones)
23% Online chat
5% Video television
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.36 UWyo email account
4.32 UW Internet access
4.12 IT's software offerings (Adobe, Microsoft, SAS, SPSS)
4.13 IT Computer Sales
4.11 IT's PC/Apple Maintenance (computer repair)
4.13 ITís user consultants
4.15 SPAM filtering
4.00 UW campus data network
4.07 UW Student computing labs
4.12 IT's computer training workshops
3.96 IT Telecommunications services
3.91 IT Help Desk (766-HELP)
3.77 e-College (OnlineUW)
3.87 UW wireless network
3.70 UW Student remote lab system (http://microlab.uwyo.edu/UWSremote/)
3.64 eCompanion
3.71 WyoWeb portal
3.61 ITís Help pages (www.uwyo.edu/askit/)
3.61 ITís Hot Page (http://it.uwyo.edu/)
3.64 Classroom Technology Support
3.47 Sakai
3.39 RESNET (River Village apartments)
 
IT services that faculty/staff are most satisfied with: Internet access and UWyo email accounts.
IT service that faculty/staff are least satisfied with: ResNet.
   
Please rate your satisfaction with UWís computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
3.89 Overall satisfaction
3.69 Technology needs are met
3.89 Responsiveness to problems
3.81 Communications with users
3.71 Availability of new technology
3.70 Clear explanations of technical issues
3.63 Pricing of services
 
Overall satisfaction with IT services is 3.89 on a scale of 1 to 5.
Most satisfied with responsiveness to problems.
Least satisfied with pricing.
   
We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.
3.77 More Internet bandwidth
3.72 More wireless locations for laptop use on campus
3.63 More wired locations on campus
3.31 Mobile applications to access administrative functions
3.30 Better SPAM filtering of email
3.16 For-fee personally-owned computer repair
3.08 Expanded personal computer support services
2.96 Expanded Help Desk services (hours, remote desktop support)
2.60 More Mac and Linux/Unix support
 
Faculty/staff most desire more bandwidth and more wireless and least desire more Mac and Linux/Unix support.
   

 


 


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