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Student Computing Survey Results - 2011

Total Responses: 1371
Which of the following technology products do you have?
76% Cellular or mobile phone
60% Laptop computer (19% are Macs, 74% have wireless)
50% MP3 or video player
50% Personal mobile computing device
22% Desktop computer (4% are Macs, 17% have wireless)
13% Regular phone (land-line)
8% Tablet computer
How do you routinely access or connect to the Internet?
59% UW computing labs
51% Cable modem (such as Bresnan)
51% Campus wireless network, including Spanish Walk apartments
22% DSL with other ISP (such as Qwest)
19% RESNET (network connections in UW residence halls and River Village apts)
16% Other wireless network
15% Campus data network (UW offices)
1% UW DSL Service
<1% Dial-up modem (such as AOL)
<0.1% UW dial-up modem pool
How many different devices did you use to connect to the Internet from campus this year?
83% 1 - 3
14% 4 - 6
3% 7 or more
Which of the following email accounts do you currently have?
93% UWyo account (primary account - 50%)
55% Gmail (primary account - 18%)
39% Hotmail (primary account - 11%)
33% Yahoo (primary account -  8%)
21% Other provider (primary account - 8%)
How do you check your UWyo email?
32% Outlook client on your desktop, laptop or PDA
55% Outlook Web Access (Web browser)
60% WyoWeb portal
8% Forwarded to another (such as Yahoo, Gmail, Hotmail)
6% Other email software (such as Apple Mail, Thunderbird, Eudora)
<1% I don't use my UWyo email
Which best describes how frequently you check email? (select one)
60% Daily
33% Hourly
6% Weekly
<1% Monthly
Which Web browser do you prefer to use? (select one)
36% Internet Explorer
35% Firefox
18% Chrome
10% Safari
<1% Other
Which are the most effective ways for Information Technology to communicate with you? (check all that apply)
96% Email
33% Cell phone text messages
25% WyoWeb announcements
11% Phone messages/voice mail
5% Facebook social networking site for UW IT
2% IT Hot Page on the Web (
<1% Other IT Web pages
<1% IT Blog
Are you signed up for UW Alert?
91% Yes
9% No
Which of the following Internet applications do you use or would you expect to use on the campus network in the next 12 months?
75% Streaming music or video, such as YouTube
69% FaceBook, MySpace, or another social networking site
35% Skype
31% Instant messaging
31% Online chat
22% Peer-to-peer file sharing
19% Video television (IPTV)
13% Video conferencing
13% Internet-based gaming from off-campus
8% Internet-based gaming from campus
6% Internet phone (VoIP, other than Skype)
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.51 Free Wyoware student software
4.31 UW Student computing labs
4.30 UWyo email account
4.15 WyoWeb portal
4.13 SPAM filtering
4.11 UW Internet access
4.02 IT Help Desk (766-HELP)
4.00 Campus data network
3.99 e-College (OnlineUW)
3.98 Coe Library laptop checkout
3.98 Antivirus software
3.96 UW computing lab assistants
3.95 UW Student remote lab system
3.93 IT walk-in service center
3.90 WebCT/eCompanion
3.85 IT's Help pages (
3.84 UW Microlab website
3.73 Sakai
3.65 UW wireless network
3.60 IT’s Hot Page (
IT service that students are most satisfied with: Wyoware.
IT service that students are least satisfied with: ResNet.
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
4.11 Technology needs are met
4.09 Overall satisfaction
3.99 Responsiveness to problems
3.99 Communications with users
3.97 Availability of new technology
3.90 Clear explanations of technical issues
Overall satisfaction with IT services is 4.09 on scale of 1 to 5.
Students were most satisfied that their technology needs are met by UW/IT (4.11).
Students were least satisfied with clarity of UW/IT explanations of technical issues (3.90).
We are interested in knowing what new or improved computing services you would like. Please rate the following services where 1 = least desired and 5 = most desired.
4.04 More wireless locations for laptop use on campus
4.03 More Internet bandwidth
3.62 Additional computers in computer labs
3.49 Increased remote access to computer software
3.35 IT repair services for computers and accessories
3.31 IT purchasing programs for computers and accessories
3.06 Multimedia production equipment checkout
2.98 High speed Internet access in all campus apartments
2.95 More wired locations for laptop use on campus
2.92 Expanded Help Desk services (hours or remote support)
2.87 Other
Students most desire more wireless and least desire expansion of the IT Help Desk.
IT would like to let other students know of favorite legal music and video streaming and download sites. Which music and video sites do you like best?
69% iTunes
57% Pandora
26% Amazon MP3
4% Slacker
4% Real/Rhapsody
3% WalMart
<1% Kazaa
71% YouTube
51% Hulu
48% NetFlix
16% ESPN
12% NBC
13% ABC
13% Fox
11% CBS Video
2% Fancast

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