computer monitor

Student Computing Survey Results - 2012

Total Responses: 1236
 
Which of the following technology products do you have?
49% Cellular or mobile phone
94% Laptop computer (23% are Macs, 74% have wireless)
53% Personal mobile computing device
33% Desktop computer (5% are Macs, 16% have wireless)
23% Tablet computer
15% Regular phone (land-line)
   
How do you routinely access or connect to the Internet?
54% UW computing labs
46% Cable modem (such as Optimum)
52% Campus wireless network, including Spanish Walk apartments
26% DSL with other ISP (such as CenturyLink)
17% RESNET (network connections in UW residence halls and River Village apts)
22% Other wireless network
12% Campus data network (UW offices)
2% UW DSL Service
<1% Dial-up modem (such as AOL)
<1% UW dial-up modem pool
   
How many different devices did you use to connect to the Internet from campus this year?
13% 0
79% 1 - 3
7% 4 - 6
1% 7 or more
   
Which of the following email accounts do you currently have?
94% UWyo account (primary account - 44%)
59% Gmail (primary account - 20%)
39% Hotmail (primary account - 12%)
32% Yahoo (primary account - 11%)
19% Other provider (primary account - 7%)
   
How do you check your UWyo email?
36% Outlook client on your desktop, laptop or PDA
54% Outlook Web Access (Web browser)
61% WyoWeb portal
9% Other email software (such as Apple Mail, Thunderbird, Eudora)
6% Forwarded to another (such as Yahoo, Gmail, Hotmail)
<1% I don't use my UWyo email
   
Which best describes how frequently you check email? (select one)
61% Daily
31% Hourly
7% Weekly
<1% Monthly
   
Which Web browser do you prefer to use? (select one)
32% Internet Explorer
29% Firefox
27% Chrome
12% Safari
<1% Other
   
Which are the most effective ways for Information Technology to communicate with you? (check all that apply)
97% Email
38% Cell phone text messages
23% WyoWeb announcements
14% Phone messages/voice mail
5% Facebook social networking site for UW IT
1% IT Hot Page on the Web (http://it.uwyo.edu/)
<1% Other IT Web pages
<1% IT Blog
   
Are you signed up for UW Alert?
93% Yes
7% No
   
Which of the following Internet applications do you use or would you expect to use on the campus network in the next 12 months?
72% Streaming music or video, such as YouTube
66% FaceBook, MySpace, or another social networking site
37% Skype
31% Instant messaging
28% Online chat
24% Peer-to-peer file sharing
15% Video conferencing
12% Internet-based gaming from off-campus
8% Internet-based gaming from campus
7% Internet phone (VoIP, other than Skype)
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.54 Free Wyoware student software
4.31 UW Student computing labs
4.24 UWyo email account
4.12 SPAM filtering
4.10 WyoWeb portal
4.08 IT walk-in service center
4.07 Antivirus software
4.06 IT Help Desk (766-HELP)
4.03 UW Internet access
4.01 Computer repair
3.96 Campus data network
3.98 e-College (OnlineUW)
3.98 Coe Library laptop checkout
3.96 UW computing lab assistants
3.91 Computer sales
3.88 UW Student remote lab system
3.83 WebCT/eCompanion
3.81 IT's Help pages (www.uwyo.edu/askit/)
3.79 ITs Hot Page (http://it.uwyo.edu)
3.78 UW Microlab website
3.63 Sakai
3.61 UW wireless network
3.40 RESNET
 
IT service that students are most satisfied with: Wyoware.
IT service that students are least satisfied with: ResNet.
   
Please rate your satisfaction with UWs computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
4.10 Technology needs are met
4.04 Overall satisfaction
3.98 Responsiveness to problems
3.94 Communications with users
3.92 Availability of new technology
3.88 Clear explanations of technical issues
 
Overall satisfaction with IT services is 4.09 on scale of 1 to 5.
Students were most satisfied that their technology needs are met by UW/IT (4.10).
Students were least satisfied with clarity of UW/IT explanations of technical issues (3.88).
   
We are interested in knowing what new or improved computing services you would like. Please rate the following services where 1 = least desired and 5 = most desired.
4.06 More wireless locations for laptop use on campus
4.02 More Internet bandwidth
3.58 Additional computers in computer labs
3.49 Increased remote access to computer software
 (http://microlab.uwyo.edu/UWSremote/)
3.30 IT repair services for computers and accessories
3.15 IT purchasing programs for computers and accessories
3.04 Multimedia production equipment checkout
3.00 High speed Internet access in all campus apartments
3.01 Ability to checkout laptops or mobile devices for extended periods
2.99 More wired locations for laptop use on campus
2.88 Expanded Help Desk services (hours or remote support)
 
Students most desire more wireless and least desire expansion of the IT Help Desk.
   
IT would like to let other students know of favorite legal music and video streaming and download sites. Which music and video sites do you like best?
  Music
66% iTunes
63% Pandora
23% Amazon
12% Sirius/XM
6% Slacker
<1% Shoutcast
  Movies/TV
66% YouTube
49% Hulu
50% NetFlix
38% iTunes
13% ESPN
11% NBC
15% ABC
12% Fox
12% CBS

 


 


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