Skip to Main Content

UW home
IT Computing Surveys IT HOME    IT A-Z INDEXIT SERVICESABOUT ITHOT PAGE

Student Computing Survey Results - 2013

Total Responses: 1796
 
Which of the following technology products do you have?
26% Basic cell phone (only calls and texting)
93% Laptop computer (23% are Macs, 74% have wireless)
69% Smartphone; iPhone, Droid, BlackBerry, or similar mobile device
31% Desktop computer (5% are Macs, 16% have wireless)
36% Tablet computer
   
How do you routinely access or connect to the Internet?
53% UW computing labs
49% Cable modem (such as Optimum)
59% Campus wireless network, including Spanish Walk apartments
20% DSL with other ISP (such as CenturyLink)
18% RESNET (network connections in UW residence halls and River Village apts)
24% Other wireless network (such as Verizon Wireless)
17% Campus data network (UW offices)
   
How many different devices did you use to connect to the Internet from campus this year?
6% 0
20% 1
68% 2 - 3
6% 4 - 6
1% 7 or more
   
Which of the following email accounts do you currently have?
92% UWyo account (primary account - 52%)
67% Gmail (primary account - 24%)
36% Hotmail (primary account - 8%)
31% Yahoo (primary account - 11%)
15% Other provider (primary account - 6%)
   
How do you check your UWyo email?
41% Outlook client on your desktop, laptop or PDA
62% Outlook Web Access (Web browser)
45% WyoWeb portal
11% Other email software (such as Apple Mail, Thunderbird, Eudora)
9% Forwarded to another (such as Yahoo, Gmail, Hotmail)
<1% I don't use my UWyo email
   
Which best describes how frequently you check email? (select one)
53% Daily
42% Hourly
5% Weekly
<1% Monthly
   
Which Web browser do you prefer to use? (select one)
23% Internet Explorer
25% Firefox
39% Chrome
12% Safari
<1% Other
   
Which are the most effective ways for Information Technology to communicate with you? (check all that apply)
97% Email
40% Cell phone text messages
19% WyoWeb announcements
13% Phone messages/voice mail
6% Facebook social networking site for UW IT
1% IT Hot Page on the Web (http://it.uwyo.edu/)
<1% Other IT Web pages
<1% IT Blog
   
How much time do you spend per day on social media websites, such as Facebook, YouTube, and Twitter?
10% None
43% Less than 1 hour
34% Between 1 and 2 hours
14% More than 2 hours
   
Are you signed up for UW Alert?
95% Yes
   
Which of the following Internet applications do you use or would you expect to use on the campus network in the next 12 months?
74% Streaming music or video, such as YouTube
68% FaceBook, MySpace, or another social networking site
38% Skype
26% Instant messaging
25% Online chat
24% Peer-to-peer file sharing
15% Video conferencing
13% Internet-based gaming from off-campus
8% Internet-based gaming from campus
7% Internet phone (VoIP, other than Skype)
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.49 Free Wyoware student software
4.28 UW Student computing labs
3.90 UWyo email account
4.11 SPAM filtering
3.89 WyoWeb portal
4.04 IT walk-in service center
3.89 Antivirus software
4.07 IT Help Desk (766-HELP)
3.90 UW Internet access
4.01 Computer repair
3.86 Campus data network
3.85 e-College (OnlineUW)
4.02 UW computing lab assistants
3.79 Computer sales
3.75 UW Student remote lab system
3.70 WebCT/eCompanion
3.95 IT's Help pages (www.uwyo.edu/askit/)
3.89 IT’s Hot Page (http://it.uwyo.edu)
3.78 UW Microlab website
3.43 UW wireless network
3.25 RESNET
 
IT service that students are most satisfied with: Wyoware.
IT service that students are least satisfied with: ResNet.
   
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
4.04 Technology needs are met
4.01 Overall satisfaction
3.94 Responsiveness to problems
3.92 Communications with users
3.88 Availability of new technology
3.82 Clear explanations of technical issues
 
Overall satisfaction with IT services is 4.01 on scale of 1 to 5.
Students were most satisfied that their technology needs are met by UW/IT (4.04).
Students were least satisfied with clarity of UW/IT explanations of technical issues (3.82).
   
We are interested in knowing what new or improved computing services you would like. Please rate the following services where 1 = least desired and 5 = most desired.
4.07 More wireless locations for laptop use on campus
4.06 More Internet bandwidth
3.74 Wireless printing in the computer labs
3.43 Additional computers in computer labs
3.52 Increased remote access to computer software
 (http://microlab.uwyo.edu/UWSremote/)
3.31 IT repair services for computers and accessories
3.32 More wired locations for laptop use on campus
3.20 IT purchasing programs for computers and accessories
2.98 Multimedia production equipment checkout
3.07 High speed Internet access in all campus apartments
3.03 Ability to checkout laptops or mobile devices for extended periods
2.86 Expanded Service Center hours for assistance with personal computers and mobile devices
2.84 Expanded Help Desk services (hours or remote support)
 
Students most desire more wireless and least desire expansion of the IT Help Desk.
   
IT would like to let other students know of favorite legal music and video streaming and download sites. Which music and video sites do you like best?
  Music
67% iTunes
66% Pandora
26% Amazon
10% Sirius/XM
8% Grooveshark
6% Slacker
2% Rhapsody
  Movies/TV
66% YouTube
45% Hulu
61% NetFlix
30% Amazon
29% iTunes
12% ESPN
10% NBC
14% ABC
9% Fox
11% CBS
4% Crackle
4% Vudo

Share This Page:

Footer Navigation

University of Wyoming
 
1000 E. University Ave. Laramie, WY 82071 // UW Operators (307) 766-1121 // Contact Us