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Faculty/Staff Computing Survey Results - 2014

Total Responses: 982
 
Which of the following technology products do you regularly use?
85% Desktop computer  -   80% at UW, 31% personal  -   47% PC,  14% Mac, 2% other  -   24% with wireless
82% Laptop computer  -   38% at UW, 60% personal  -   39% PC, 25% Mac, 3% other  -   63% with wireless
50% iPad/tablet computer  -   14% at UW, 23% personal  -   3% PC, 16% Mac, 3% other
19% Basic cell phone (only calls and texting)
70% Smartphone; iPhone, Android, BlackBerry, or similar mobile computing device
   
How do you routinely access or connect to the Internet?
From on-campus:
83% UW offices (wired)
48% UW wireless network main campus
10% UW Student computing labs
2% RESNET (River Village, dial-up from some UW apartments)
From off-campus:
45% Cable modem (such as Bresnan)
36% DSL with other ISP (such as Qwest)
30% Other wireless network
6% Other wired DSL or modem
How many different devices used to connect to the Internet from campus this year?
12% 0
19% 1
58% 2 - 3
8% 4 - 6
<1% 7+
Preferred Web browser:
31% Internet Explorer
33% Firefox
26% Chrome
8% Safari
<1% other
   
Which of the following email accounts do you currently have?
91% UWyo account (primary account - 69%)
64% Gmail (primary account - 12%)
27% Yahoo (primary account - 4%)
23% Hotmail (primary account - 3%)
20% Other provider (primary account - 4%)
   
How do you check your UWyo email? (check all that apply)
76% Outlook client on your desktop, laptop or PDA
60% Outlook Web Access (Web browser)
13% Other email software (such as Apple Mail, Thunderbird, Eudora)
30% WyoWeb portal
5% Forwarded to another (such as Yahoo, Gmail, Hotmail)
   
Which best describes how frequently you check email? (select one)
82% Hourly
16% Daily
<1% Weekly
   
Which is the most effective way for IT to communicate with you? (check all that apply)
96% Email
13% Phone messages/voice mail
17% WyoWeb announcements
17% Cell phone text messages
7% Campus mail
6% IT Newsletter (39% read IT Newsletter)
5% IT Hot Page (http://it.uwyo.edu/)
1% Facebook
<1% IT blog
1% Twitter
<1% Other IT Web pages
   
How much time do you spend per day on social media websites, such as Facebook, YouTube, and Twitter?
23% None
48% Less than 1 hour
20% Between 1 and 2 hours
7% More than 2 hours
   
Are you signed up for UW Alert?
85% Yes
   
Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months?
62% Streaming video or audio
44% FaceBook, MySpace or another social networking site
44% Skype
31% Research connection to other universities
38% Video conferencing
31% Instant messaging
23% Online chat
20% WyoLync
14% Internet VoIP phone services (down from 28% in 2010; there may be a lack of understanding of VoIP phones)
   
Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.
4.35 UW wired Internet access
4.21 IT’s consultants
4.17 Remote support through Bomgar
4.17 UWyo email account
4.15 IT's computer training workshops
4.15 IT's PC/Apple Maintenance (computer repair)
4.14 IT's software offerings (Adobe, Microsoft, SAS, SPSS)
4.13 IT computer sales
4.09 UW student computing labs
4.02 Service Center
4.00 SPAM filtering
3.94 IT telecommunications services
3.88 IT Help Desk (766-HELP)
3.85 Employee self-service
3.84 2-factor authentication
3.84 WyoCourses
3.82 WyoSecure
3.81 WyoLync
3.80 Classroom Technology Support
3.76 IT’s Help pages (www.uwyo.edu/askit/)
3.76 IT’s Hot Page (http://it.uwyo.edu/)
3.72 UW Student remote lab system (http://microlab.uwyo.edu/UWSremote/)
3.69 WyoWeb portal
3.64 UW wireless network
3.58 RESNET (River Village apartments)
3.36 Access to administrative systems off-campus
 
IT services that faculty/staff are most satisfied with: Internet access and IT's Consultants.
IT service that faculty/staff are least satisfied with: Access to administrative systems off-campus.
   
Please rate your satisfaction with UW’s computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.
3.88 Overall satisfaction
3.96 Technology needs are met
3.90 Responsiveness to problems
3.85 Communications with users
3.73 Clear explanations of technical issues
3.68 Pricing of services
3.67 Availability of new technology
 
Overall satisfaction with IT services is 3.88 on a scale of 1 to 5.
Most satisfied with Technology needs are met.
Least satisfied with Availability of new technology.
   
We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.
3.85 More Internet bandwidth
3.90 More wireless locations for laptop use on campus
3.37 Better SPAM filtering of email
3.30 Mobile applications to access administrative functions
3.13 Expanded Help Desk services (hours, remote desktop support)
3.01 Expanded Service Center hours
2.93 More Mac and Linux/Unix support
 
Faculty/staff most desire more bandwidth and more wireless locations and least desire more Mac and Linux/Unix support.
   

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