Division of Information Technology
Robert Aylward, Vice President for Information Technology
202 Ivinson Building, (307) 766-4860
Academic computing lab facilities, instructional technologies, software licensing, computer training, telephone, and data communication service are important parts of academic and administrative life at the University of Wyoming. The Division of Information Technology's goal is to manage UW's computing and communications facilities in a professional, service-oriented manner for the campus community.
Information Technology maintains academic and administrative software applications, a state-of-the-art Windows domain, UNIX systems, and a wide range of peripheral computer equipment. Use of these University computing and data facilities is governed by UW Regulation 3-690, Ethical Use of Computers and Data Communications Facilities.
UW's central computers operate 24 hours a day, with the exception of system maintenance time. System maintenance work is required periodically on the data network, computing systems and servers. Maintenance on Information Technology supported systems is scheduled between 12:01 a.m. and 12:00 noon on Sundays.
IT's Help Desk: provides telephone, email, remote desktop, and online chat support during normal business hours. Call the Client Support Services Help Desk at 766-HELP, option 1. Help Desk hours are posted at www.uwyo.edu/InfoTech/services/helpdesk/. Students can also receive assistance by visiting the Service Center in the ITC. Client Support maintains "How To" help documents which cover subjects such as University computer accounts, how to connect to the network and how to access available software in the computing facilities. A complete listing of available documentation is online at www.uwyo.edu/AskIT. Selected software licensing checkout and training class reservations may also be made at the Front Desk in the lobby of the ITC. Software purchases can be made online by going to https://softwaredb.uwyo.edu.
IT Service Center and Resnet: are services that Information Technology provides to help students, faculty, and staff with personal computers and mobile devices. The Service Center is located in the ITC building room 160 and is typically open Monday – Friday, 9am – 5pm with reduced hours during breaks and the summer months. The Service Center is closed during all University holidays.
The Service Center provides its customers with assistance and advice for their personal computers and mobile devices. One of the primary goals of the Service Center is to help teach customers while at the same time providing the needed assistance. Information Technology views this service as a teaching function, and therefore does not allow devices to be dropped off to be repaired. IT requires its customers to take an active role and remain with their device while any repair work is underway.
Telecom Services: provides a range of telecommunications services on campus. Data connections, basic phone service, long distance, Unified Messaging (voice mail), caller ID and call waiting ID are ordered through the IT Teldesk. Contact Information Technology's Telecom Help Desk in the Information Technology Center (ITC), room 325 or call 766-HELP, option 2, for more information.
Internet and Network Access: an extensive campus-wide data network provides connectivity to these computers and the Internet to the various computer labs across campus, most campus buildings, and university housing. Wireless Ethernet (Wi-Fi) is available in most campus locations. Current information, updates, access point location maps, and "How-To" directions for students, faculty and staff are available online at www.uwyo.edu/InfoTech/services/network/wireless.
Data ports installed in the University residence halls, fraternities, sororities, and the River Village apartments connect directly to the campus data network. Other university residences have wireless access to the network and Internet. More information can be found at www.uwyo.edu/ResNet or call the IT Help Desk at 766-HELP (4357), option 1 for further university residence technology related information.
Computer Labs: located throughout campus for students, faculty, and staff use. Many labs are staffed by student lab assistants who are able to answer questions. The computer labs contain personal computers with a wide variety of software and computing equipment. Computer labs in Coe Library and the Information Technology Center are open and staffed 24 hours during the normal academic year. The UWStudent Remote Lab System is a collection of lab nodes that are designed to be accessed from a remote network connection. The remote lab nodes are configured similar to the UWStudent lab nodes found on campus. Access to student H: drive storage, roaming profiles, and specialized software are all available through the remote lab nodes. More information, including a link to the UW Student Remote Lab System, a complete listing of labs, lab schedules, and software policies, is available online at microlab.uwyo.edu. Scheduled hours for labs are also posted at the entrance of each lab. For questions and assistance, please e-mail email@example.com or call the Help Desk at 766-HELP (4357), option 1.
Classroom Technology Support (CTS): provides support and maintenance for audio visual and other technology used in classrooms across campus. Call the Help Desk at 766-HELP (4357), option 1 or email firstname.lastname@example.org. For immediate assistance when teaching in a classroom, please call 766-HELP (64357), option 1, then option 1 for faculty, then 1 again for in-session classroom issues. Someone will arrive to provide assistance. All general pool classrooms have help phones on the podiums that dial the Help Desk directly. Workshops for classroom technologies are available by appointment. Call 766-2872 for more information. Workshops for all classrooms are provided by ECTL and CTS at the beginning of each semester. Please go to www.uwyo.edu/centralscheduling/classroom-building/training.html for further details. Classroom capture technology (Wyocast) is available in several rooms on campus. For more information on this popular technology please visit http://www.uwyo.edu/infotech/services/multimedia/wyocast/
Data Center Operations (DC Ops): manages and operates the 6,000 ft2 University Data Center, located in the Information Technology Center. The Data Center provides a state of the art, highly redundant infrastructure space for university IT equipment. University departments may apply for co-location space in the Data Center to house appropriate production IT equipment. See the ITC Data Center web page (www.uwyo.edu/InfoTech/aboutit/itc/dc) for more information on co-location, or contact DC Ops at email@example.com.
Research Support: supports over 50 high performance computing researchers and computational science. Research Support is in the process of installing a mid-range high performance cluster that will be connected to the NCAR supercomputer and is scheduled to be available fall of 2012. If you have questions regarding research support, please contact the Client Support Services Help Desk at 766-HELP, option 1.
Computer Maintenance & Sales: provides repair and general hardware support for PCs, laser printers, and other equipment as well as manufacturer warranty repair support for most Apple and Dell products. Computer repair requests may be submitted by filling out the web form at www.uwyo.edu/ITRepair or by contacting the Help Desk at 766-HELP, option 1. IT Sales provides pre-sale consulting services for a wide range of computer products, specializing in Dell, with consultants located in the ITC who may be contacted at 766-2875 or via e-mail at firstname.lastname@example.org. The UW Bookstore is an Apple Authorized Campus Store and takes care of all Apple sales to the campus community. The office of the Vice President of the Division of Information Technology is located in room 372 of the Information Technology Center and is open during normal business hours. Those in need of assistance are encouraged to call the Client Support Help Desk at 766-4357, option 1 or the Division Office at 766-4860.