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Division of Information Technology

Robert Aylward, Vice President for Information Technology
IT Center, Room 372, (307) 766-4860
Web site: www.uwyo.edu/InfoTech

The Division of Information Technology provides students, faculty and staff with technology infrastructure and support services--computing systems, networking, technical support for systems and applications, computer support, academic and classroom technology support, training, telecommunications services, and research computing support including high performance computing. Use of these University computing and data facilities is governed by UW Regulation 3-690, Ethical Use of Computers and Data Communications Facilities.

The office of the Vice President of the Division of Information Technology is located in room 372 of the Information Technology Center and is open during normal business hours. Those in need of assistance are encouraged to call the Client Support Help Desk at 766-4357, option 1.

IT’s Help Desk: provides technology support during normal business hours. The fastest way to contact the UWIT Service Center is to browse our Service Catalog and Knowledge Base at uwit.uwyo.edu. Our Knowledge Base contains self-help documents and videos, as well as information on IT services we provide to our campus community. Other options to contact the help desk are to email userhelp@uwyo.edu or call 307-766-HELP (4357), option 1. You can also chat with the Service Center at support.uwyo.edu. IT Service Center hours are posted at www.uwyo.edu/InfoTech/services/helpdesk/.

IT Walk-In Service Center and Resnet: provides help to students, faculty, and staff with personal computers and mobile devices. The Walk-In Service Center is located in the ITC building room 160 and is typically open Monday – Friday, 9am – 4pm with reduced hours during breaks and the summer months. The Walk-In Service Center is closed during all University holidays.

One of the primary goals of the Service Center while helping with personal computing devices is to teach customers. Therefore, Information Technology does not allow devices to be dropped off to be repaired. IT requests its customers to take an active role and remain with their device while any repair work is underway. The IT Walk-In Service Center also provides one-on-one consulting if help is needed in purchasing a new personal computer or mobile device. More information on the Walk-In Service Center can be found at www.uwyo.edu/resnet.

Telecom Services: provides a range of telecommunications services including phone and data connections, long distance and voice mail. Contact Information Technology’s Telecom Help Desk by calling 766-HELP (4357), option 2, or email teledesk@uwyo.edu to request these services.

Internet and Network Access: an extensive campus-wide data network provides connectivity to the Internet in all occupied campus buildings, computer labs across campus, and university housing. Wireless Ethernet (Wi-Fi) is available in most campus locations. Students, faculty, and staff should connect to the UWyo wireless network, since it is a faster, more secure connection than UWguest. More information can be found at www.uwyo.edu/askit or call the IT Help Desk at 766-HELP (4357), option 1.

Computer Labs: are located throughout campus for students, faculty, and staff use. The computers labs contain computers with a wide variety of software and computing equipment. Some labs are staffed by student lab assistants who are able to answer questions. Computer labs in Coe Library and the Information Technology Center are open and staffed 24 hours during the normal academic year. The UWStudent Remote Lab System is a collection of lab machines that are designed to be accessed from off campus networks. The remote lab is configured similar to the UWStudent labs found on campus.

More information, including a link to the UW Student Remote Lab System, a complete listing of labs, lab schedules, and software policies, is available online at microlab.uwyo.edu. For questions and assistance, please e-mail userhelp@uwyo.edu or call the Help Desk at 766-HELP (4357), option 1.

Classroom Technology Support (CTS): provides support and maintenance for audio visual and other technology used in classrooms and technology spaces across campus. For immediate assistance when teaching in a general pool classroom, pick up the phone; the phone will automatically connect to the UW IT Help Desk at the top of the queue. If the issue cannot be resolved over the phone, someone will arrive promptly to provide assistance. If you are in a room other than a general pool classroom, call the help desk at 766-4357 or press the help icon on the lectern touch panel. Please let them know if you require immediate help or if you do not want your class interrupted. Workshops for classroom technologies are available by request. Call 766-2872 for more information. Workshops for all classrooms are also provided by CTS at the beginning of each semester. Please go to www.uwyo.edu/centralscheduling/classroom-building/training.html for further details. Lecture capture technology (Wyocast) is available in several classrooms on campus. For more information on this popular technology please visit http://www.uwyo.edu/infotech/services/multimedia/wyocast/.

Data Center Operations (DC Ops): manages and operates the 6,000 ft2 University Data Center, located in the Information Technology Center. The Data Center provides a state of the art, highly redundant infrastructure space for university IT equipment. University departments may apply for co-location space in the Data Center to house appropriate production computing equipment. For more information on co-location, contact Data Center Operations at operate-it@uwyo.edu.

Research Support: supports high performance computing (HPC), large-scale research data storage, and computationally intensive research. Research Support has installed a mid-sized computing cluster and centralized data storage platform that is available to university researchers, students, and external collaborators. Reseach Support also helps with access to regional and national HPC resources and provides advanced Linus/UNIX (including Mac) support. If you have questions, please email arccinfo@uwyo.edu or call 766-RSIT (7748) and leave a message.

Computer Maintenance: provides repair and general hardware support for PCs, laser printers, and other equipment as well as manufacturer warranty repair support for most Apple, HP, Dell, and Lenovo products. Computer repair requests may be submitted by filling out the web form at uwyo.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=3285 or by contacting the Help Desk at 766-HELP (4357), option 1.

Software Sales: provides Adobe, Microsoft and statistical software to eligible faculty, staff, and students. For more information on available software and licensing information, please visit uwyo.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=3091.


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