Division of Information Technology
Robert Aylward, Vice President for Information Technology
IT Center, Room 372, (307) 766-4860
Web site: www.uwyo.edu/InfoTech
The Division of Information Technology provides students, faculty and staff with technology infrastructure and support services--computing systems, networking, technical support for systems and applications, computer support, academic and classroom technology support, training, telecommunications services, and research computing support including high performance computing. Use of these University computing and data facilities is governed by UW Regulation 3-690, Ethical Use of Computers and Data Communications Facilities.
The office of the Vice President of the Division of Information Technology is located in room 372 of the Information Technology Center and is open during normal business hours. Those in need of assistance are encouraged to call the Client Support Help Desk at 766-4357, option 1.
IT’s Help Desk: provides technology support during normal business hours. The fastest way to contact the UWIT Help Desk is to use the Help page at http://support.uwyo.edu. Other options to contact the help desk are to email firstname.lastname@example.org or call 307-766-HELP (4357), option 1. Help Desk hours are posted at www.uwyo.edu/InfoTech/services/helpdesk/. Client Support maintains “How To” help documents which cover subjects such as University computer accounts, how to connect to the network and how to access available software in the computing facilities. A complete listing of available documentation is online at www.uwyo.edu/AskIT.
IT Service Center and Resnet: provides help to students, faculty, and staff with personal computers and mobile devices. The Service Center is located in the ITC building room 160 and is typically open Monday – Friday, 9am – 5pm with reduced hours during breaks and the summer months. The Service Center is closed during all University holidays.
One of the primary goals of the Service Center while helping with personal computing devices is to teach customers. Therefore, Information Technology does not allow devices to be dropped off to be repaired. IT requests its customers to take an active role and remain with their device while any repair work is underway.
Telecom Services: provides a range of telecommunications services on campus. Data connections, basic phone service, long distance, and Unified Messaging (voice mail) are ordered through the IT Teldesk. Contact Information Technology’s Telecom Help Desk in the ITC building, room 377 or call 766-HELP (4357), option 2, for more information.
Internet and Network Access: an extensive campus-wide data network provides connectivity to the Internet in most campus buildings, computer labs across campus, and university housing. Wireless Ethernet (Wi-Fi) is available in most campus locations. Students, faculty, and staff should connect to the UWyo wireless network, since it is a faster, more secure connection than UWguest. More information can be found at www.uwyo.edu/askit or call the IT Help Desk at 766-HELP (4357), option 1.
Computer Labs: are located throughout campus for students, faculty, and staff use. The computers labs contain computers with a wide variety of software and computing equipment. Some labs are staffed by student lab assistants who are able to answer questions. Computer labs in Coe Library and the Information Technology Center are open and staffed 24 hours during the normal academic year. The UWStudent Remote Lab System is a collection of lab machines that are designed to be accessed from off campus networks. The remote lab is configured similar to the UWStudent labs found on campus.
More information, including a link to the UW Student Remote Lab System, a complete listing of labs, lab schedules, and software policies, is available online at microlab.uwyo.edu. For questions and assistance, please e-mail email@example.com or call the Help Desk at 766-HELP (4357), option 1.
Classroom Technology Support (CTS): provides support and maintenance for audio visual and other technology used in classrooms across campus. For immediate assistance when teaching in a general pool classroom, pick up the phone; the phone will automatically connect to the UW IT Help Desk at the top of the queue. If the issue cannot be resolved over the phone, someone will arrive promptly to provide assistance. Workshops for classroom technologies are available by request. Call 766-2872 for more information. Workshops for all classrooms are also provided by ECTL and CTS at the beginning of each semester. Please go to www.uwyo.edu/centralscheduling/classroom-building/training.html for further details. Lecture capture technology (Wyocast) is available in several classrooms on campus. For more information on this popular technology please visit http://www.uwyo.edu/infotech/services/multimedia/wyocast/.
Data Center Operations (DC Ops): manages and operates the 6,000 ft2 University Data Center, located in the Information Technology Center. The Data Center provides a state of the art, highly redundant infrastructure space for university IT equipment. University departments may apply for co-location space in the Data Center to house appropriate production computing equipment. See the ITC Data Center web page (www.uwyo.edu/InfoTech/aboutit/itc/dc) for more information on co-location, or contact DC Ops at firstname.lastname@example.org.
Research Support: supports high performance computing researchers and computational science. Research Support has installed a mid-range high performance cluster that is available to researchers and students across campus. If you have questions regarding local, regional or national high performance computer, please contact IT research support by email at email@example.com or call 766-RSIT (7748).
Computer Maintenance & Sales: provides repair and general hardware support for PCs, laser printers, and other equipment as well as manufacturer warranty repair support for most Apple, Dell, and Lenovo products. Computer repair requests may be submitted by filling out the web form at www.uwyo.edu/ITRepair or by contacting the Help Desk at 766-HELP (4357), option 1. IT Sales provides pre-sale consulting services for a wide range of computer products, specializing in Dell, with consultants located in the ITC who may be contacted at 766-2875 or via e-mail at firstname.lastname@example.org. The UW Bookstore is an Apple Authorized Campus Store and takes care of all Apple sales to the campus community.
Software Sales: provides Adobe, Microsoft and statistical software to eligible faculty, staff, and students. For more information on available software and prices, please visit http://www.uwyo.edu/infotech/services/software/.