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Technical Support

The WyTN provides free technical support for providers and sites using either Zoom or Polycom RealPresence Desktop. These software licenses are available at no-cost to providers interested in telehealth.

Zoom: According to the Zoom website, "Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform."

For technical assistance with the Zoom platform, please email

Polycom RealPresence Desktop: The Polycom website describes RealPresence Desktop as "an easy-to-use video collaboration app that provides HD quality audio, video and content sharing for PC users. Unlike similar proprietary applications, RealPresence Desktop is standards based and extends your organization's existing video-enabled network, giving end users the same high quality experience from within the office or while on the road."

For technical assistance with the Polycom RealPresence Desktop, please contact Randy Miller (

For other videoconferencing questions, or for additional support for Zoom or Polycom, please complete the form below.

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Wyoming Telehealth Network

1000 E. University Ave., Dept. 4298

Laramie, WY 82071

Phone: (307) 766-2948


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1000 E. University Ave. Laramie, WY 82071
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