Skip to Main Navigation. Each navigation link will open a list of sub navigation links.

Skip to Main Content

Apply to the University of Wyoming apply now

Global Resource Navigation

Visit Campus
Download UW Viewbook
Give to UW

IT Fact Sheet 2017/2018

2,046 Student Computing Lab Nodes

  • 1664 UWStudent nodes
  • 522 Non-standard nodes including Unix Lab, 4 MAC labs, kiosks, laptops, and others*
  • 726,046 Total logins on UWStudent lab nodes
  • 11,527 Unique users logged into the UWStudent lab system
  • 1 hour 5 minutes is the average duration of a UWstudent login session
  • 241 Applications installed (69 standard and 172 specialized)

*Non-standard nodes are nodes in specialized academic labs or public areas that are configured differently from the standardized UWStudent configuration and require individualized support.


Classroom Technology Support

  • 324 Technology equipped spaces supported. These include:
    • 212 Classrooms
    • 90 Seminar Rooms, Training Rooms, Conference Rooms, Auditoriums
  • 1831 WyoCast presentations captured
  • 185 WyoCast Special Mobile Events Services
  • 931 Help tickets responded to and closed

User Support

  • 13,279 Users supported (10,396 students, 2,833 faculty/staff (full-time benefited)*
  • 4,828 Incidents closed by Desktop Support Unit (past 12 months) with 94% customer satisfaction.

*Does not include part time Faculty/Staff, Retirees, Alumni, or visiting scholars.


Help Desk

  • 20,096 Calls answered with 65% first call resolution
  • 11,731 Userhelp emails handled
  • 2,269 Tickets through our Service Catalog
  • 2,129 Chat sessions

Training for Faculty and Staff

  • 111 Workshops (with 1078 enrollees)
  • 218 Hours of workshop instruction (with an additional 81 hours of educational consulting and specialized training)
  • 132 Self-paced training requests fulfilled

Applications and Database Support

  • 110+ Enterprise and Departmental applications supported
  • Oracle
    • 38 Oracle Databases
    • 12 Weblogic servers
    • 24 EM agents
  • Miscellaneous
    • 66 Tomcat servers
    • 2 Message broker application servers
  • SQL Servers/MySQL/MardiDB
    • 50 SQLServer Databases
    • 10 MySQL Instances
    • 7 Maria Instances

Telecommunications Connections

  • 5,670 Voice connections
  • 14,295 Data Connections
  • 2,970 Work orders/trouble tickets
  • 2,062 Wireless access points
    • Peak usage 10,700 concurrent users

Servers

  • 546 Virtual servers
  • 111 Virtual desktops
  • 21 Physical servers – virtual hosts
  • 75 Physical servers – standalone
  • 700 Terabytes of high performance storage
  • 1.4 Petabytes of bulk storage

UW Student Satisfaction Survey

  • Computer Labs
    Computer labs at UW received high marks in the UWSSS* (University of Wyoming Student Satisfaction Survey) in 2018, a continuation of positive appraisals over the previous decade. The ten most positive items for UW in the Noel-Levitz Student Satisfaction Inventory for 2018 includes the statement “Computer labs are adequate and accessible” under Instructional Support. UW’s average for this item was 6.05, significantly above the national average to .001.
     
  • Computer Services
    UW’s computer services are also among the most positively evaluated aspects of UW. In the 2018 UWSSS*, over eight out of ten students reported that they were very satisfied with UW’s computer services. Noel-Levitz data here also indicate a satisfaction level significantly higher than the national average.

     
    *University of Wyoming Student Satisfaction Survey 1994-2018
     

Contact Us

Information Technology

Phone: (307) 766-HELP (4357)

Email: userhelp@uwyo.edu

Email
Help Desk
Knowledge Base
IT A-Z Index
Hot Page

1000 E. University Ave. Laramie, WY 82071
UW Operators (307) 766-1121 | Contact Us | Download Adobe Reader

Twitter Icon Youtube Icon Instagram Icon Facebook Icon

Accreditation | Virtual Tour | Emergency Preparedness | Employment at UW | Gainful Employment | Privacy Policy | Accessibility Accessibility information icon