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IT Fact Sheet 2019

2,046 Student Computing Lab Nodes

  • 1664 UWStudent nodes
  • 522 Non-standard nodes including Unix Lab, 4 MAC labs, kiosks, laptops, and others*
  • 726,046 Total logins on UWStudent lab nodes

*Non-standard nodes are nodes in specialized academic labs or public areas that are configured differently from the standardized UWStudent configuration and require individualized support.


Classroom Technology Support

  • 336 Technology equipped spaces supported. These include:
    • 229 Classrooms
    • 107 Seminar Rooms, Training Rooms, Conference Rooms, Auditoriums
  • 1014 WyoCast presentations captured
  • 105 WyoCast Special Mobile Events Services
  • 1617 Help tickets responded to and closed

User Support

  • 13,279 Users supported (10,396 students, 2,833 faculty/staff (full-time benefited)*
  • 8,644 Incidents closed by Desktop Support Unit (past 12 months) with 94% customer satisfaction.

*Does not include part time Faculty/Staff, Retirees, Alumni, or visiting scholars.


Help Desk

  • 20,595 Calls answered with 69% first call resolution
  • 11,306 Userhelp emails handled
  • 1,705 Tickets through our Service Catalog
  • 2,487 Chat sessions

Training for Faculty and Staff

  • 88 Workshops (with 895 enrollees)
  • 182 Hours of workshop instruction (with an additional 56 hours of educational consulting and specialized training)
  • 8 New online, self-paced courses developed and published
  • 989 Enrollments in online, self-paced training

Applications and Database Support

  • 110+ Enterprise and Departmental applications supported
  • Oracle
    • 38 Oracle Databases
    • 12 Weblogic servers
    • 24 EM agents
  • Miscellaneous
    • 66 Tomcat servers
    • 2 Message broker application servers
  • SQL Servers/MySQL/MardiDB
    • 50 SQLServer Databases
    • 10 MySQL Instances
    • 7 Maria Instances

Telecommunications Connections

  • 5,123 Voice connections
  • 19,240 Data Connections
  • 2,532 Work orders/trouble tickets
  • 2,225 Wireless access points
    • Peak usage 11,600 concurrent users

Servers

  • 662 Virtual servers
  • 97 Virtual desktops
  • 21 Physical servers – virtual hosts
  • 75 Physical servers – standalone
  • 700 Terabytes of high performance storage
  • 1.4 Petabytes of bulk storage

UW Student Satisfaction Survey 2019

  • Number of Unique On Campus Respondents – 963
  • Number of Unique Distance Respondents – 207

Computing Methods Used

MethodOn Campus StudentsDistance Students
UW Remote Lab16%10%
Android Smartphone30%29%
iPhone56%52%
Android Tablet 3% 4%
iPad16%21%
Windows Laptop55%63%
Windows Desktop25%27%
Mac Laptop35%30%
Mac Desktop 3% 7%
Linux Laptop 2% 0%
Linux Desktop 2% 0%

 

Number of Computing Methods Used

MethodOn Campus StudentsDistance Students
17%12%
2-360%77%
4-531%11%
6+2%0%

 

Collaboration Tools Used

ToolOn Campus StudentsDistance Students
Zoom39%79%
Skype for Business12%11%
OneDrive with Microsoft Online Applications63%49%
Office 365 Groups51%39%
SharePoint15%13%
Dropbox38%38%
Google Drive16%12%
Slack1%0%
Other1%0%

 

Number of Collaboration Tools Used

ToolOn Campus StudentsDistance Students
04%4%
122%23%
2-357%51%
4+17%22%

 

Best UWIT Communication Methods

MethodOn Campus StudentsDistance Students
Email96%93%
Text Messages42%55%
Phone Messages1%1%
Social Media (Facebook, Twitter, IT Blog, etc.)10%8%
IT Website4%2%

 

Satisfaction with IT Services

Customers rated using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied. These numbers are the averages.

IT ServiceOn Campus StudentsDistance Students
IT Help Desk3.974.04
IT Walk-in Service Center3.86NA
Remote Support3.673.92
Computer Repair3.61NA
IT Website3.703.91
WyoCourses4.234.40
UWyo Email Account4.394.49
WyoWeb4.064.35
WyoRecords3.824.16
Zoom3.404.08
Student Software4.124.10
UW Computer Labs4.24NA
UW Remote Lab3.533.60
Wired Network3.49NA
Wireless Network3.13NA

 

Satisfaction with UW Computing Support

Customers rated using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied. These numbers are the averages.

Computing SupportOn Campus StudentsDistance Students
Overall Satisfaction4.114.28
Technology needs met4.144.30
Responsiveness to problems3.944.15
Communication3.954.23
Availability of new technology3.754.00
Clear explanations of technical issues3.784.02

University of Wyoming Student Satisfaction Survey 1994-2018
 

Contact Us

Information Technology

Phone: (307) 766-HELP (4357)

Email: userhelp@uwyo.edu

1000 E. University Ave. Laramie, WY 82071
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