IT Fact Sheet 2019
2,046 Student Computing Lab Nodes
- 1664 UWStudent nodes
- 522 Non-standard nodes including Unix Lab, 4 MAC labs, kiosks, laptops, and others*
- 726,046 Total logins on UWStudent lab nodes
*Non-standard nodes are nodes in specialized academic labs or public
areas that are configured differently from the standardized UWStudent
configuration and require individualized support.
Classroom Technology Support
- 336 Technology equipped spaces supported. These include:
- 229 Classrooms
- 107 Seminar Rooms, Training Rooms, Conference Rooms, Auditoriums
- 1014 WyoCast presentations captured
- 105 WyoCast Special Mobile Events Services
- 1617 Help tickets responded to and closed
User Support
- 13,279 Users supported (10,396 students, 2,833 faculty/staff (full-time benefited)*
- 8,644 Incidents closed by Desktop Support Unit (past 12 months) with 94% customer satisfaction.
*Does not include part time Faculty/Staff, Retirees, Alumni, or visiting scholars.
Help Desk
- 20,595 Calls answered with 69% first call resolution
- 11,306 Userhelp emails handled
- 1,705 Tickets through our Service Catalog
- 2,487 Chat sessions
Training for Faculty and Staff
- 88 Workshops (with 895 enrollees)
- 182 Hours of workshop instruction (with an additional 56 hours of educational consulting and specialized training)
- 8 New online, self-paced courses developed and published
- 989 Enrollments in online, self-paced training
Applications and Database Support
- 110+ Enterprise and Departmental applications supported
- Oracle
- 38 Oracle Databases
- 12 Weblogic servers
- 24 EM agents
- Miscellaneous
- 66 Tomcat servers
- 2 Message broker application servers
- SQL Servers/MySQL/MardiDB
- 50 SQLServer Databases
- 10 MySQL Instances
- 7 Maria Instances
Telecommunications Connections
- 5,123 Voice connections
- 19,240 Data Connections
- 2,532 Work orders/trouble tickets
- 2,225 Wireless access points
- Peak usage 11,600 concurrent users
Servers
- 662 Virtual servers
- 97 Virtual desktops
- 21 Physical servers – virtual hosts
- 75 Physical servers – standalone
- 700 Terabytes of high performance storage
- 1.4 Petabytes of bulk storage
UW Student Satisfaction Survey 2019
- Number of Unique On Campus Respondents – 963
- Number of Unique Distance Respondents – 207
Computing Methods Used
Method | On Campus Students | Distance Students |
UW Remote Lab | 16% | 10% |
Android Smartphone | 30% | 29% |
iPhone | 56% | 52% |
Android Tablet | 3% | 4% |
iPad | 16% | 21% |
Windows Laptop | 55% | 63% |
Windows Desktop | 25% | 27% |
Mac Laptop | 35% | 30% |
Mac Desktop | 3% | 7% |
Linux Laptop | 2% | 0% |
Linux Desktop | 2% | 0% |
Number of Computing Methods Used
Method | On Campus Students | Distance Students |
1 | 7% | 12% |
2-3 | 60% | 77% |
4-5 | 31% | 11% |
6+ | 2% | 0% |
Collaboration Tools Used
Tool | On Campus Students | Distance Students |
Zoom | 39% | 79% |
Skype for Business | 12% | 11% |
OneDrive with Microsoft Online Applications | 63% | 49% |
Office 365 Groups | 51% | 39% |
SharePoint | 15% | 13% |
Dropbox | 38% | 38% |
Google Drive | 16% | 12% |
Slack | 1% | 0% |
Other | 1% | 0% |
Number of Collaboration Tools Used
Tool | On Campus Students | Distance Students |
0 | 4% | 4% |
1 | 22% | 23% |
2-3 | 57% | 51% |
4+ | 17% | 22% |
Best UWIT Communication Methods
Method | On Campus Students | Distance Students |
Email | 96% | 93% |
Text Messages | 42% | 55% |
Phone Messages | 1% | 1% |
Social Media (Facebook, Twitter, IT Blog, etc.) | 10% | 8% |
IT Website | 4% | 2% |
Satisfaction with IT Services
Customers rated using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied. These numbers are the averages.
IT Service | On Campus Students | Distance Students |
IT Help Desk | 3.97 | 4.04 |
IT Walk-in Service Center | 3.86 | NA |
Remote Support | 3.67 | 3.92 |
Computer Repair | 3.61 | NA |
IT Website | 3.70 | 3.91 |
WyoCourses | 4.23 | 4.40 |
UWyo Email Account | 4.39 | 4.49 |
WyoWeb | 4.06 | 4.35 |
WyoRecords | 3.82 | 4.16 |
Zoom | 3.40 | 4.08 |
Student Software | 4.12 | 4.10 |
UW Computer Labs | 4.24 | NA |
UW Remote Lab | 3.53 | 3.60 |
Wired Network | 3.49 | NA |
Wireless Network | 3.13 | NA |
Satisfaction with UW Computing Support
Customers rated using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied. These numbers are the averages.
Computing Support | On Campus Students | Distance Students |
Overall Satisfaction | 4.11 | 4.28 |
Technology needs met | 4.14 | 4.30 |
Responsiveness to problems | 3.94 | 4.15 |
Communication | 3.95 | 4.23 |
Availability of new technology | 3.75 | 4.00 |
Clear explanations of technical issues | 3.78 | 4.02 |
University of Wyoming Student Satisfaction Survey 1994-2018