FAQ

STEP Frequently Asked Questions

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Currently, sessions can be scheduled 7 days in advance.

5 minutes

  • Students are limited to 90 minutes/day at STEP.
  • Students cannot exceed one hour at a time with any one tutor (60 minutes) per day.
  • Students can book a 30-minute, a 45-minute appointment, or two back-to-back 30-minute appointments.

Please see our Guidelines for rules.

We ask that you cancel your appointment through Penji. You can do this by selecting the "..." on the upper right-hand screen in Penji, then canceling your appointment. 

STEP is not able to offer ad hoc tutoring, or tutors for classes outside our posted class list. We recommend:

    • Try TutorMe. TutorMe is online, subject-based tutoring (e.g., help with "chemistry" not necessarily "CHEM 1020"). UW subscribes to this service. 

      Free for UW students.  Access TutorMe (login with your UWYO credentials)  

    • Office Hours: Make your instrucotor and/or the TA’s office hours a part of your weekly routine. If their office hours do not work for you, be sure to email them and ask for accommodations.

    • Study Groups:
      • Ask your instructor to make an announcement in class to see if any students are interested in forming a study group with you.
      • You can also see if there are existing Study Buddies group for this class available on the Navigate app. 
        Navigate: Download the Navigate Student” app in the App Storeor Google Play.  Once installed, log in with your UWYO credentials. You can also log in to Navigate using a browser at any time.
    • Private Tutor: If you are interested in hiring a private tutor, you should ask your instructor if they can recommend students from upper division courses. You would be responsible for working out pay scale and delivery, meeting frequency/day/time, and any other details.

STEP provides academic, course-based tutoring. If you are looking for this kind of support, you might like to connect to a Cowboy Coach or make an appointment with ACES for Academic Coaching. 

Still need help? Please submit your question and we will get back to you quickly!