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Frequently Asked Questions

  1. How far out can I book an appointment at STEP? 
    Currently, sessions can be scheduled 7 days in advance.

  2. How close to the appointment start can I book? 
    5 minutes

  3. How many sessions can I book during a day? 
    Students are limited to 90 minutes/day at STEP, but cannot work with any one tutor for more than an hour at a time. Students can book a 30-minute or 45-minute appointment.

  4. What are the rules to use STEP?
    Please see our Guidelines for rules.

  5. What happens if I need to cancel my appointment? At STEP, we ask that you cancel your appointment through Penji. Students who no-show to appointments will not be able to book any other appointments until they speak with the STEP manager.

  6. I want tutoring in a class that you don't offer. What should I do?
    STEP is not able to offer ad hoc tutoring, or tutors for classes outside our posted class list. Please take advantage of your instructor's office hours for support in class. If you want a tutor, you may like to ask your instructor to recommend former students/grad students who were successful in the course to privately tutor you. STEP is not able to assist with finding or negotiating private tutors. 

  7. I need help getting organized. Can a STEP Tutor help me with this?
    STEP provides academic, course-based tutoring. If you are looking for this kind of support, you might like to connect to a Cowboy Coach or make an appointment with ACES for Academic Coaching



Please submit a question if your question was not answered:

Contact Us

Jess Willford, STEP Manager

Coe Library, Level I

Phone: 3077664354


1000 E. University Ave. Laramie, WY 82071
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