To check your card balance, transactions, monthly cycle limit, etc., call the customer service line at 800-344-5696 found on the back of the card.
There are not enough remaining funds in monthly cycle credit limit balance.
If you would like to request a temporary increase to your monthly cycle credit limit,
please have your department head/director send an email to pcard@uwyo.edu describing the amount of the increase, why the increase is needed, and the term of
the temporary increase.
As of note, monthly cycle credit limit amounts reset the first of every month.
The purchase is over the single purchase transaction limit.
The single purchase transaction limit for the majority of P-Cards is $4,999 per transaction.
Transactions over $4,999 need to be completed through the requisition/purchase order
process.
If you would like to request an exception to the single purchase transaction limit, please send an email to pcard@uwyo.edu describing why the purchase cannot go on a purchase order, what the purchase is, what the purchase is for, the supplier’s name, and the amount.
The purchase is for a restricted merchant category code or the card is declining due
to potential fraud.
If the above scenarios do not apply to the purchase and you believe that the supplier
may be a restricted category or the card is declining due to potential fraud, please
send an email to pcard@uwyo.edu describing what the purchase is, what the purchase is for, the supplier’s name, and
the amount.
NOTE: Additional follow-up questions and/or approvals may be needed to assess and
resolve a request.
