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P-Card Declines and Exceptions

The most common reasons for declining transactions and/or exceptions needed on P-Cards are listed below. Please review the following information, check your UMB account, and take the appropriate action provided. If you feel your situation is not addressed below, please email us at

To check your card balance, transactions, and monthly cycle limit, please access your UMB account at If you do not have a UMB account set-up, please see the Commercial Cardholder instructions located here.
You can also call the customer service line (1-888-494-5141) found on the back of your card to check your card balance.

1)      There are not enough remaining funds in monthly cycle limit balance.

If you would like to request a temporary increase to your monthly credit cycle limit, please have your department head/director send an email to describing the amount of the increase, why the increase is needed, and the term of the temporary increase.

As of note, monthly cycle limit amounts reset the first of every month.

2)      The purchase is over the single transaction limit.

The default transaction limit for the majority of P-Cards is $4,999 per transaction.

Transactions over $4,999 need to be completed through the requisition/purchase order process.

If you would like to request an exception to your single transactions limit, please contact the appropriate Procurement Agent for the category. A comprehensive list of Contacts by Category can be found here.

3)      The purchase is for a foreign/international vendor.

If you need to make a P-Card transaction with a foreign/international vendor, please send an email to describing what the international purchase is, what the purchase is for, the supplier’s name, and the amount.

4)      The purchase is for a restricted merchant category code.

If the above scenarios do not apply to your purchase and you believe that the vendor may be a restricted category, please send an email to describing what the purchase is, what the purchase is for, the vendor’s name, and the amount.

*Note that additional follow-up questions and/or approvals may be needed to assess and resolve your request.


Contact Us

Procurement & Payment Services

Dept. 3605

1000 East University Avenue

Merica Hall, Room 115

Laramie, WY 82071

Phone: 307-766-5233

Email: or

1000 E. University Ave. Laramie, WY 82071
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