Contact Us

Procurement & Payment Services
Dept. 3605
1000 East University Avenue
Merica Hall, Room 115
Laramie, WY 82071
Phone: 307-766-5233
Procurement Services Email: procurement@uwyo.edu
Payment Services Email: accounts-payable@uwyo.edu
P-Card Email: pcard@uwyo.edu

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P-Card Declines and Exceptions

The most common reasons for declining transactions and/or exceptions needed on P-Cards are listed below. Please review the following information, check your UMB account, and take the appropriate action provided. If you feel your situation is not addressed below, please email us at pcard@uwyo.edu.


To check your card balance, transactions, and monthly cycle limit, call the customer service line (1-888-494-5141) found on the back of your card.


1)      There are not enough remaining funds in monthly cycle limit balance.

If you would like to request a temporary increase to your monthly credit cycle limit, please have your department head/director send an email to pcard@uwyo.edu describing the amount of the increase, why the increase is needed, and the term of the temporary increase.

As of note, monthly cycle limit amounts reset the first of every month.

2)      The purchase is over the single transaction limit.

The default transaction limit for the majority of P-Cards is $4,999 per transaction.

Transactions over $4,999 need to be completed through the requisition/purchase order process.

If you would like to request an exception to your single transactions limit, please send an email to pcard@uwyo.edu describing why the purchase cannot go on a purchase order, what the purchase is, what the purchase is for, the supplier’s name, and the amount.


3)      The purchase is for a restricted merchant category code or your card is declining for fraud.

If the above scenarios do not apply to your purchase and you believe that the supplier may be a restricted category or your card is declining for fraud, please send an email to pcard@uwyo.edu describing what the purchase is, what the purchase is for, the supplier’s name, and the amount.

 
*Note that additional follow-up questions and/or approvals may be needed to assess and resolve your request.

 

Contact Us

Procurement & Payment Services
Dept. 3605
1000 East University Avenue
Merica Hall, Room 115
Laramie, WY 82071
Phone: 307-766-5233
Procurement Services Email: procurement@uwyo.edu
Payment Services Email: accounts-payable@uwyo.edu
P-Card Email: pcard@uwyo.edu

Procurement & Payment Services Logo