Support options

Most requests are completed within 1-2 business days, however some requests may take up to 3-4 days. Other requests that are determined to be a larger project in scope will be considered and communicated back to the requestor.

1. Knowledge Base
   1. Review our knowledge base articles to see if your question can be resolved there first.
      
      
2. Open Labs
   1. For CMS help or questions, we provide  virtual "office hours" over Zoom during open labs.
   2. If you cannot find the answer in the knowledge base, please sign up for an open lab where members from the Web Team will be available to help you.
      
      
3. General requests
   1. For any web requests or questions, please fill out our General Web Request Form
      
      
4. Add or remove site authors
   1. For requests to add or remove CMS site authors, please fill out our Content Management Service account(CMS) form
      
      
5. All other inquiries
   1. For any other questions or queries, please contact the Web Team
      
      

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Required Information:

If you are submitting a request, the following information must be included.

• URL / web address

  • http://www.uwyo.edu/[SITENAME]

  • Site name would be the name of the site after http://www.uwyo.edu/

  • “PUBLICRELATIONS” would be http://www.uwyo.edu/publicrelations/

• User Name

  • E.g.: "jdoe" for the user "John Doe". This is the first part of the user’s email without the "@uwyo.edu"

• Phone Number

  • Number where you can be reached

• Requests without this information may take longer to complete