On behalf of Rocky Mountain APPA (RMA) and the University of Wyoming, we will be offering the APPA Supervisor Toolkit, Sept. 12-14, 2023. The APPA Supervisor Toolkit is the opportunity to learn and network with colleagues from different colleges and campuses in the Rocky Mountain region.
The cost for the Supervisor’s Toolkit is $475 per person and includes course materials and meals. Travel, lodging, transportation, etc. are not covered by the registration fee.
Download Supervisor's Toolkit Flyer (PDF)
Module 1 - Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
Module 2 - It’s More Than Administrivia
Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
Module 3 - Communication, Let’s Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
Module 4 - If It Weren’t for the People
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
Module 5 - Motivation and Performance
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
Module 6 - Customer Service Triangle
Learn to create a basic understanding of three major aspects of customer service which include process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
Module 7 - Supervisors as Leaders
Master techniques to understand critical elements of leadership; transition from managing to managing and leading; and understand your own preferred leadership style.
Register For Supervisor's Toolkit
