Canon Copier Resources

 

FREQUENTLY ASKED QUESTIONS

Please see our FAQ document for answers to the following questions as well as other commonly asked questions:

• • Who handles paying invoices and manage billing for the Canon copiers?

  • How do I access the Canon copiers?

  • Who do I contact if my copier needs to move locations?

  • What is the process for toner replacement?

Need to add/remove users, account strings and/or project numbers for the copier program?

This Survey will help you add or remove users as well as add or remove account strings or project numbers so copier usage charges can be allocated correctly.

https://airtable.com/shr0xWlYpk1Mi25b6

 

Is there a resource that can walk me through badging in at the new Canon copier?

The links below will walk you through the steps of authenticating (bading in) at the copier and also setting up printing functionality:

• • UW Cannon Secure Print Copier Set Up Video Tutorial
  • Adding UW Canon Secure Print Copiers to a Mac
  • Adding UW Canon Secure Print Copiers to a Domain connected Windows PC or Non-Domain/Personal Windows PC

If the Canon copier in my area is not functioning properly and needs service, what do I do?

• • Please contact the Office Shop at: https://officeshopinc.com or (855)333-0100. You can also email dispatch@officeshopinc.com. Please have the device ID number from a sticker located on the copier available to provide to the Office Shop as well as a description of what challenges the copier is currently experiencing.

  • Here is a sample of what the sticker with the device ID will look like:

 

---

Who can I reach out to if I have additional questions on the Canon copiers?

 

• If you have questions regarding your Canon copier, its functionality, its performance, toner or need additional training, please contact the Office Shop at: (855)333-0100 or dispatch@officeshopinc.com

• If you have questions regarding monthly copier billing, need to request a copier expense/charge for a previous billing, or have questions about your area's monthly copier usage report, please contact UW Copier Services at: copierservices@uwyo.edu