Emergency Services & Maintenance
The Housing & Dining Services Maintenance and Custodial teams provide emergency response services outside of normal business hours, including evenings, weekends, and holidays, for urgent facility issues that cannot wait until the next business day.
For emergency services, contact the on-call number for your residence hall or apartment area.
Examples of emergency services include:
- Electrical hazards
- Loss of hot or cold water
- Loss of heat or steam
- Loss of electricity in an entire living area (i.e. the entire residence hall room or apartment)
- Gas leaks (natural gas smell)
- Flooding or major leak
- Lock malfunctions or broken locks that prevent entry or secure locking
- Broken windows with glass shards
- Passengers locked in an elevator
- Bodily fluid cleanup
Routine (Non-Emergency) Services & Maintenance
The Maintenance team provides repairs and service for existing facilities and furnishings, including:
- Room finishes (carpet, paint, doors)
- Building Fixtures (Lighting, plumbing, heating equipment, fans, window screens)
- Hardware (locks, windows, screens, door handles, mirrors)
- Furniture (dressers, desks, closet doors, and other University-owned furnishings)
- Pest control services
To request routine maintenance in your room, or apartment, please submit an online work order request.
You will log in using your UW credentials, and your name and email address will automatically populate in the system. Updates regarding your request will be sent to your UW email address. Please include the following in your request:
- Area and room/apartment number
- Your phone number
- Specific location of the issue
- Work Requested:
- Detailed description of the work requested
- Whether you have an ESA or pet in the space (please ensure the animal is secured or crated)
- If you would like to be present during the repair, please indicate your availability in the request description
- Photos of the issue (optional, but often helpful)
Regular business hours are: Monday–Friday, 8:00 a.m.–4:30 p.m.
You will get an email response when your work is complete.
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