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Meet the Web Support Team

Institutional Marketing


Ever wonder who is behind those Request Help tickets or web analytics research? Our website team is comprised of highly-talented individuals who each specialize in important functions that help support our CMS site editors. We are small team and provide assistance to over 300 editors who manage the 38,000+ pages on the UW website. Our primary goal is to provide comprehensive training and knowledge so that site editors can be independently and effectively manage their websites. Much has evolved in the management of our CMS over the past few years and we continue to create efficiencies in our policies and processes to better serve our site editors and general website visitors.

Thanks for stopping by and we looking forward to serving you in the future!



  • A photo of Emily Hakert, a UW website support team member

    Emily Hakert

    Website Coordinator

    Favorite Food: Pork Chops

    Emily joined Institutional Marketing in 2021 from the UW American Heritage Center and is the queen of content strategy and page redesigns. She has designed several incredible pages on our site, including the About Us page and the School of Graduate Education homepage


    • Page restructuring & design
    • Website directory restructuring
    • Blog content strategy
  • A photo of Caroline, a UW website support team member

    Caroline Bragg

    Website Coordinator

    Favorite Food: Bread or Potatoes (she can't decide...)

    Caroline is an instrumental part of our support team and is responsible for the incredible success of our Omni Request Help Ticketing system. She joined IM from the History Department in 2021 and has a knack for customer service and problem-solving. Before Caroline, we only had email to help site editors so we're very lucky to have her skills!


    • CMS operations & support
    • Site troubleshooting & error resolution
    • Ticketing support


  • A photo of Akriti Subedi, a UW website support team member

    Akriti Subedi

    Senior Developer

    Favorite Food: MoMo (Nepali Dumplings)

    Akriti is an essential part of maintaining our CMS and joined our team in 2020 after working in IT and graduating from UW. If there's a bug in the code of our site, Akriti can find it and fix it with minimal disruption to site editors and web visitors. Her deep understanding and knowledge of website accessibility helps our site visitors have an equitable and inclusive experience!


  • A photo of Shelbey Gunter, a UW website support team member

    Shelbey Gunter

    Website Strategist

    Favorite Food: Bologna Sandwiches

    Shelbey started with Institutional Marketing as an intern in 2020 and has grown into our top web strategist. She has brought hundreds of degree pages to life with well-researched Search Engine Optimization (SEO) and is a beast inside Google Analytics 4. She started the Admissions blogging strategy which accounts for thousands of organic visits to the UW website. 


    • Search Engine Management & Optimization 
    • Content Strategy & Analytics 
    • Consumer Insights & Research
  • A photo of Pat Wolfinbarger, a UW website support team member

    Pat "Wolfy" Wolfinbarger

    Web Developer

    Favorite Food: Green Chili Chimichanga

    Pat is an OG team member and has been working on the UW website for well over a decade and has also been part of its many transformations. He is often assisting site editors with repairing broken links and is always ready to lend a hand at our virtual open labs.


    • Site Hyperlink Maintenance & Repair
    • Blockchain Stuff
    • CSS, JavaScript and HTML
  • A photo of Mindy Peep, a UW website support team member

    Mindy Peep

    Associate Director, Digital & Content Strategy

    Favorite Food: Green Beans (from a can)

    Mindy joined IM in 2019 and now leads our website, digital advertising and social media teams. You may recognize her voice from the Omni CMS training and when she's not busy creating tutorials, she's working with site editors to create strategies and efficiencies in their sites. She's most passionate about creating great usability and is working hard to design brand new templates!


    • UX & UI Strategy
    • Project Operations & Implementation
    • Front End Design
  • Photo of Marree Reed, a UW Accessibility Specialist

    Marree "Mar" Reed

    Accessibility Specialist

    Favorite Food: Pineapple

    Mar is one of our student staff members and a Construction Management major at UW. She plays an essential role in keeping our website accessible and equitable for site visitors using assistive technology like screen readers. She works closely with our team to identify and fix accessibility violations.


    • Accessibility Monitoring & Solutions
    • WAVE (WebAIM) Tool
    • Website Page Editing
  • A photo of Isaac Riley, a UW Open Lab Specialist

    Isaac Riley

    Open Lab Specialist

    Favorite Food: Fettuccine Alfredo

    After earning his degree from UW, Isaac joined our team as a part-timer specialist and mainly assists our site editors in weekly virtual open labs. Isaac is also an entrepreneur and co-founded a technology startup. He's become incredibly knowledgeable with the CMS and is eager to assist you!


    • Omni CMS Editing & Assistance
    • Entrepreneurship
    • Customer Service
  • A photo of Alec Muthig, an IT employee at UW.

    Alec Muthig

    Information Technology Trainer

    Favorite Food: A Cold IPA

    Okay, so he's not technically an employee at Institutional Marketing — but Alec is an essential part of ensuring our site editors are trained inside Omni CMS. Working in IT, Alec maintains technology training inside WyoLearn and manages our CMS training


    • Technology & Training
    • Microsoft Excel
    • Running in Mountains





Contact Us

UW Institutional Marketing

1000 E. University Ave | Dept. 3226

Don't forget the Request Help Gadget!
Located in the top right of your screen inside Omni CMS.

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