Frequently Asked Questions

1. On WyoWeb, click on the Students link under WyoRecords and log in
2. Click on Student Account
3. Click on Student Financial Portal
4. Click on "View" under Statements
5. Select which billing statement you would like to see and click on "View"
6. Make sure your pop-up blocker is disabled to allow you to view your statement

**For statements prior to May 2016, in WyoWeb go to Student Account and then Statement and Payment History. Here you can select a Statement Bill Date to view older statements. Below there is a statement summary that lists all of the charges and payments made toward your account.**

Account balance is dynamic and reflects all transactions as they are posted to your student account. This should be considered your "current balance." Note that financial aid and other payment transactions post to student accounts in our nightly processing, so they may not affect the account balance immediately.

Your statement or bill amount may be different for a variety of reasons:

• If any charges or payments have occurred since your last statement.
• If you have charges on your account that are future dated.
  • For example, spring charges are available to view toward the end of November, but are not effective until January.

1. On WyoWeb, click on the Students link under WyoRecords and log in
2. Click on Student Account
3. Click on Student Financial Portal
4. Under the Student Account heading, click on the "View Activity" button
5. At the top, your Student Account Balance will be listed on the right-hand side
   • Your Account Balance is the total amount, including all previous semesters, that you owe
6. Click on the semester you would like to view, and your Account Activity will be listed. This will include all charges and credits on your student account (to date) for that semester
   • If you view your Account Activity BEFORE a semester begins and Financial Aid has NOT been applied yet, you can see your Estimated Financial Aid
7. Below your Account Activity will be your Term Balance
   
   • Your Term Balance is the balance listed for the term you have selected to view
   • Please note: Your Account and Term Balances will change if you make changes to your class schedule, have other charges added (such as bookstore, student health, or library book charges), change your meal plan, or have your Financial Aid updated. Please check your account regularly!

• Set them up as an Authorized User!
• See our instructions on how to set up an Authorized User on our Authorized User Setup page!
• Once your parent/guardian is set up, they can log into the Authorized User Portal to view your billing statements!

Make an online payment:

• On WyoWeb, click on the Students link under WyoRecords and log in
• Click on Student Account
• Click on Student Financial Portal
• In the green "I would like to pay..." box, select your option and click on "Go!"
  • If you select "Other Amount" you will need to type in the amount you would like to pay in the box directly to the right of the amount due.
• Select your payment method and click on "Continue"
  • You can pay by e-check (free), debit card ($4.95 flat rate fee), or credit card (2.95% domestic or $3 minimum fee and 4.25% international)
  • If you have saved a payment method, you can select that method without inputting the information again

Mail in a check: Please make checks payable to University of Wyoming and send to:

University of Wyoming

Dept. 3903 - Cashier's Office

1000 E University Ave

Laramie, WY 82071

Pay in person at the Cashier's office in Knight Hall room 170 by appointment with cash, check, or money order.

• To set up an appointment to make a payment in person, reach out to the Cashier's Office by email (cashiers@uwyo.edu) or call 307-766-2313.
• If you do not need change, please use the drop box between the Cashier's Office and the Knight Hall service elevator and include your W-number with your payment.

If your payment is greater than the balance on your account, the excess amount will be refunded to you through the refund method of your choice. For refunding questions, please review our FAQ, our Refunds Page, or contact Student Financial Services.

• Log into the Authorized User Portal
• In the green "I would like to pay..." box, select your option and click on "Go!"
  • If you select "Other Amount" you will need to type in the amount you would like to pay in the box directly to the right of the amount due.
• Select your payment method and click on "Continue"
  • You can pay by e-check (free), debit card ($4.95 flat rate fee), or credit card (2.95% domestic or $3 minimum fee and 4.25% international)
  • If you have saved a payment method, you can select that method without inputting the information again

The payment deadlines are listed on our Important Dates page.

• All charges are due by the 15th of the first full month of the Fall and Spring semester; and the first day of class in Summer.
• Any account not self-enrolled in the payment plan with a balance after the first payment date of the semester will be considered late. For each missed or late payment, a $50 non-refundable fee will be assessed. That's up to $200 each term.

• Log into WyoWeb
• Click on Student Account
• Click on Student Financial Portal
• Click on Payment Plans and Enroll Now

No fee to sign up, but there is a $50 late fee on any missed, partial, or late payments.

If the balance is not paid by the last due date, students are NOT dropped from their current classes. Students will incur a 1.5% interest charge on the unpaid balance monthly and a transcript/registration hold if they do not pay by the due date. This hold will not be lifted until the past due balance is paid. If no payment is made, the student will be sent to a third party collection agency within as early as three months.

The University of Wyoming accepts VISA, MasterCard, American Express, and Discover Card for payments of tuition, fees, residence hall and dining charges, student health insurance, and other charges.

No. As of July 1, 2015, the University of Wyoming does not accept credit card payments by mail, in person, over the phone, email, or via fax for student account payments. Credit card payments are no longer processed by UW. TouchNet, a secure third-party payment service provider, processes online credit card payments for tuition, fees, and other student-related financial charges.

Yes. As of July 1, 2015, card users are assessed a separate, non-refundable convenience fee. For debit cards there is a flat rate fee of $4.95 and for domestic credit cards there is a fee of 2.95% of the payment amount (or $3 minimum) at the time of each card payment for student account charges. International credit card transactions have a 4.25% fee.

The non-refundable convenience fee is assessed by our third-party processor, not UW, and will be included in your total payment amount on your credit card statement (bank statement for debit cards). For checking or savings account debits, please use the e-check option to avoid paying the convenience fee.

No. The 2.95% ($3 minimum) fee for credit cards, 4.25% fee for international credit cards, and $4.95 flat rate fee for debit cards is non-refundable, even if the payment to which it relates is canceled, refunded, credited, or charged back. Any convenience fee disputes must be taken directly to your credit card company (or to your bank for debit card disputes).

• E-check payments from checking and some savings accounts will continue to be accepted online without a convenience fee.
• Mail checks or cashier checks to the following address:

• Pay in person with cash or check at the Cashier's Office located in Knight Hall room 170. The office is open to walk-in customers Monday through Friday from 9:00am to 12:00pm during the fall, spring, and summer semesters.

The convenience fee is assessed by our third-party processor, not UW, so it will not appear on your student account. There will however, be two separate transactions that appear on your credit card statement (or bank statement for debit cards). One transaction for the student account payment and one transaction for the convenience fee.

The costs associated with processing credit/debit cards continues to grow each year, and the University wants to continue to offer the option to pay by credit card. Unfortunately, the University of Wyoming cannot continue to absorb these costs. In order to address this annual demand on its budget, the University made changes effective July 1, 2015 in the way credit card payments are accepted for student financial accounts: by passing the cost of the credit card convenience fee along to those using the service. This change was approved by the University’s Board of Trustees along with the annual Fee Book. The convenience fee charged by our third party processor, TouchNet, covers the cost of processing credit and debit card payments. UW does not receive any part of the convenience fee.

Yes. Many other private and public universities have been charging credit/debit card convenience fees for quite some time. The University strongly believes that by not absorbing these costs, we will be able to use those funds to better serve the University of Wyoming’s mission of teaching, research, and public services.

You now have two choices for receiving your credit balance refunds: electronic refunds (which are processed daily) or paper checks (which are only mailed out once a week).

• WyoRefunds e-refunding - by opting into this option, your funds will be directly deposited electronically to your bank account that you provided. When you select this option you will need to provide the system with your routing and account number information for your existing domestic checking or savings bank account.  
• Paper check - if you do not opt into WyoRefunds for direct deposit refunding, you will be mailed a paper check from the University of Wyoming. Checks are only printed once a week on Wednesdays are are mailed to your current mailing address in our system. If you do not have a current mailing address in our system or have an international address, your check will be mailed to our office.
• Please be aware that if your refund check is due to Title IV Federal Funds and is not cashed within 90 days, the funds will be returned to the lender. If you have any questions whether your refund check is due to Title IV Federal Funds, please contact our office!

WyoRefunds is a new, simpler method for students to receive credit balance refunds via direct deposit into an existing checking or savings account. This can be set up by the student through WyoRecords in the Student Account tab.

For instructions on how to set up WyoRefunds, please view our WyoRefunds Setup page!

Electronic refunds are processed by 10:30am each weekday. If your account says Pending Credit Balance Refund after this time, you have either not set up your direct deposit or you have had a rejection associated with your WyoRefunds account so your refund will be processed as a paper check.

• If you have a credit on your account, your refund has not been processed. We flag accounts nightly with a credit to be refunded the following morning.
  • Enrollment deposits are not refunded until the end of your first semester.
  • You may have authorized us to hold your TIV refund, which will be held through the end of spring unless you change your TIV authorization in the financial aid section of WyoWeb.
• If your account says Pending Credit Balance Refund and it is after 10:30 am, you will be mailed a check when we print and send our checks on Wednesday.
  • If you have not set up WyoRefunds and we process your refund on Wednesday, it will not be sent out as a check until the following Wednesday.
• If your account says Credit Balance Paper Check, a check was sent to the mailing address we have on file. If there was no mailing address, it was sent to your permanent address. If there was no mailing or permanent address on file, your check was sent to our office. Please keep your address updated in WyoWeb under Personal Information.
• If your account says Electronic Refund, please allow 2-5 business days for the refund to be deposited into your bank account.

For instructions on how to set up an authorized user, please see our Authorized User Setup page!

Yes, but only if the student gives permission when they set the authorized user up. The student can allow authorized users to view one or all of the following: billing statements, payment history, and 1098-Ts. The student can edit their authorized user at any time to change permissions.

Log into the Authorized User Portal:

Enter your email and password into the Authorized User section and click Login.

• To pay a bill: Click on Make Payment
• To view a 1098-T: Click on My Account, then Statements. Under the 1098-T Tax Statements tab, you may view by tax year.

All eligible educational institutions must file an IRS Form 1098-T Tuition Statement for each qualifying student for whom a reportable transaction is made during the calendar year.

Please note that the Form 1098-T may not provide all of the information you need to determine eligibility for tax credits and deductions. Eligibility for any tax benefit depends upon your individual facts and circumstances. The University does not provide tax advice. The 1098-T form is available for the student to assist in determining eligibility to claim a tax credit or tax deduction such as the American Opportunity Tax Credit, the Lifetime Learning Credit, or the Tuition and Fees Deduction. See See IRS Publication 970, Tax Benefits for Education for additional information.

Form 1098-T will be available online through the Student Financial Portal at the end of January.

As of January 1, 2017, the University is no longer mailing out hard copies of 1098-T tax forms. Each student agrees to receive their 1098-T electronically when they agree to the Student Financial Responsibility Agreement each semester.

Click on the Students link under WyoRecords and log into WyoWeb:

• Click on Student Account
• Click on Student Financial Portal
• Click on My Account and then Statements
• Under the 1098-T Tax Statements tab, you may view by tax year

 

In previous years, your 1098-T included a figure in Box 2 that represented the qualified tuition and related expenses (QTRE) we billed to your student account for the calendar (tax) year. Due to a change to institutional reporting requirements under the federal law, beginning tax year 2018, we will report in Box 1 the amount of QTRE you paid during the year.

Eligible charges include tuition and fees required to enroll at or attend an eligible educational institution; and course-related expenses, such as fees, books, supplies, and equipment that are required for the courses at the eligible educational institution. These items must be required of all students in your course of instruction.

Per the Student Financial Responsibility Statement, you consent to receive your annual IRS Form 1098-T electronically from the University. You can withdraw this consent by filling out an Electronic Consent Withdrawal for 1098-T Tax Form. This form can either be found on our Forms page or you may request the form in person at Student Financial Services, Knight Hall 172 or by email at sfs@uwyo.edu. Please allow up to two weeks to receive your 1098-T in the mail from date of submission.

It is University policy to charge interest on past due balances. Interest is charged at a rate of 1.5% per month (18% annually) and is applied to student accounts after each billing due date has passed.

Bursar's holds are placed on accounts when students have a balance that is past due. In order for the hold to be released, the student must pay their balance. The hold will then be released within 24 hours.

If we were unable to collect payment, or a student defaults on a payment agreement, the account will be sent to a third party collection agency. Your hold should have the name and phone number of the agency to which all payments and inquiries must be made. The amount may be different with the collection agency, as there may be extra collection costs.

Please call Student Financial Services at 307-766-6233 or email sfs@uwyo.edu. We will have to place the charges back on your account before you can make a payment. Payment must be made in full before the hold can be released.

You will need to email a copy of your Financial Guarantee or Tuition Authorization to sfs@uwyo.edu each semester. After the last add/drop date, we will send an invoice to your program/third party. You will be responsible for charges your sponsor will not cover.  Insurance must be waived by the last add/drop date of the semester otherwise you will be responsible for this charge!

We have not received payment from your sponsor by the deadline. Per the Student Financial Responsibility Agreement, “If financial aid is not granted or if third party sponsors do not pay within a reasonable period, you will be required to pay the full amount due.”  Please check with your sponsor regarding payment processing. Visit our office in Knight Hall room 172 or call us at 307-766-6233 if you have questions on when your sponsor/third party was invoiced.

Most third parties and sponsors cover only tuition and fees. It is best to check your account online frequently to see what charges you are responsible for. If you have any questions on a charge, please contact our office by email at sfs@uwyo.edu or by phone at 307-766-6233.

If you have added or dropped classes after the last add/drop day, please contact our office by email at sfs@uwyo.edu or by phone at 307-766-6233 so that we will know to resubmit an updated invoice. If you withdraw from a class after the last add/drop day, you will be responsible for the balance of that class.

Please come see the Student Financial Services office before the payment deadlines so that we can help you early in the semester. In certain circumstances, we can write your bank a formal letter requesting payment.

As part of tuition and mandatory fees, international students will be required to purchase a University of Wyoming Student Health Insurance Plan unless their government specifically provides them with adequate insurance. Determination of adequate coverage shall be made by Student Health Service. Please contact the Student Health Insurance Office by email at stuins@uwyo.edu or by phone at 307-766-3025 for insurance waiver requirements. Part-time students electing to enroll in the student medical insurance program must also purchase the Part-Time Benefit Package. The Part-Time Benefit Package entitles the student to the following full-time student benefits: eligibility for services at the Student Health Service, access to Recreational activities, and admission to intercollegiate athletic events.

The University of Wyoming offers wire transfers through TransferMate and FlyWire.

TransferMate

The University of Wyoming has teamed up with TransferMate to provide a streamlined and secure payment method through your student financial portal that also reduces bank fees and improves your payment experience. With TransferMate, students can pay tuition and fees in their local currency from nearly any country.

Get started by logging into your student financial portal through WyoWeb, select make a payment, choose TransferMate from the dropdown menu, and follow the prompts.

FlyWire

1. Choose your institution, country, and payment method
2. Enter your details
3. Make your payment
4. Track your payment online from start to finish

If you drop a class, this means that all tuition and fees associated with that class will be removed from your student account. The class will not show up on your transcript.

If you withdraw from a class after the add/drop deadline, you will only receive a percentage of tuition back, if any, and any fees associated with the class are non-refundable. The class will show up on your transcript with a "W" (withdrawal) for the grade.

Beginning in Fall 2023, individual class withdrawals will NOT result in a refund. Fees are non-refundable after the drop date. Refunds will only be granted to approved All School Withdrawals.

Tuition and course fees will be canceled or refunded in accordance with the institutional refund schedule to a student who:

1. Officially drops a class or classes
2. All School Withdrawals from UW through the Dean of Students office
3. Changes their enrollment status (ex: non-resident to resident or full-time to part-time)

No tuition penalty will be assessed for dropping and adding DURING the drop/add period. Students who withdraw from individual courses AFTER the end of the drop/add period will not receive a refund unless they go through the All School Withdrawal process.

Mandatory fees, late registration fees, and service fees are NOT refundable.

Refunds after the drop date will only be granted to All School Withdrawals for a percentage of tuition; fees are non-refundable after the add/drop deadline!

Fall and Spring Refund Schedule  *for full-term (16 week) classes*

 

Calendar Days	Percentage
1-10	100%
11-15	75%
16-20	50%
21-25	25%
26 and on	0%

 

 

 

 

 

Summer Refund Schedule

Session	Drop/Add	50%	25%	0%
12 weeks	6 days	7-15 days	16-29 days	30+ days
8 weeks	4 days	5-9 days	10-20 days	21+ days
6 weeks	3 days	4-8 days	9-15 days	16+ days
4 weeks	2 days	3-5 days	6-10 days	11+ days
3 weeks	2 days	3-4 days	5-8 days	9+ days
2 weeks	1 day	2-3 days	4-5 days	6+ days
1 week	1 day	2 days	3 days	4+ days

For specific dates, please refer to the class schedule on the Office of the Registrar's website. Select the semester you would like to view and then click on the Tuition and Fees link. The refund schedule will be in the Refunds/Cancellations section of the document.

The refund schedule dates are also available via your WyoWeb account. Please go to WyoWeb and click on the Students link under WyoRecords to log in. Once logged in, click on the Student Account tab and then on Refund Schedule.

On the Student Financial Services website students can view information about the refund schedule on our Tuition & Fees page and on our Frequently Asked Questions page!

If you decide to do an All-School Withdrawal you must begin with the Dean of Students office and follow the steps as outlined on the Dean of Students Website.

BEFORE you decide to withdraw or drop classes, please talk with the Financial Aid office!  The money you received for grants, loans, or scholarships may be adjusted or taken back (and may affect aid for future semesters)!

To review the Federal Return of Funds Policy and how dropping/withdrawing from classes may affect your aid, please visit Financial Aid's course schedule changes page. If you have any questions on this policy, please contact the Financial Aid office by phone at 307-766-2116, by email at finaid@uwyo.edu, or in person in Knight Hall 174.

If you are withdrawing from a class after the add/drop date or after the refund period, you may fill out an exception to drop with the Office of the Registrar. The Office of the Registrar web page has the form available online. (click on the link for Exception Requests online). You must submit a separate request for EACH class you are wanting to drop by exception.

Filling out this exception to drop does NOT guarantee that your charges will be removed. The Registrar will review your request and send you a notice that it has either been approved or denied. If your request to drop is approved, all tuition and fees associated with the class will be removed and the class will not show up on your transcript.

If your exception request to drop your class(es) is NOT approved, you may submit an exception to the charges request to the Financial Services Business Office at fsbo@uwyo.edu. You must be successfully withdrawn from the class(es) before your request will be considered. In your email please give as many details as possible about your situation, provide valid documentation of your extenuating circumstances, and explain the reasons why you feel the charges should be dropped.

Beginning in the Fall 2018 semester, the University will assess Advising Fees and Program Fees to students taking main campus classes with course codes below the 5000-level. The Board of Trustees approved the implementation of these fees in November 2017 in order to enhance advising, career preparation, and other student services.

Revenues from the advising fee will be used to implement a new professional advising model at the University, while also expanding student success, career planning, and career placement services. It will also allow students to interact with highly trained, professional advisors, with major and program advising done by highly trained, college-based professionals.

All on-campus courses below the 5000-level will be assessed an Advising Fee of $6.00 per credit hour.

Revenues from the program fees will go towards covering essential program supplies and materials (based on the varying costs of different programs) while also improving advising and career services in order to help students graduate in 4 years and be more prepared for their careers.  

The fee revenues will stay with the individual academic units to go toward enhanced advising, career preparation, assurance of course availability, and other student services.

Program fees for each college will be as follows (for all on-campus courses below the 5000-level):

College/Program	Program Fee
College of Agriculture	$20.00/cr hr
College of Arts and Sciences	$3.00/cr hr
Science-Quantitative	$20.00/cr hr
Visual and Performing Arts	$25.00/cr hr
College of Business	$25.00/cr hr
College of Education	$26.00/cr hr
College of Engineering and Applied Sciences	$25.00/cr hr
Haub School of Environment and Natural Resources	$25.00/cr hr
College of Health Sciences	$6.00/cr hr
Communication Disorders	$21.00/cr hr
Kinesiology and Health	$21.00/cr hr
Nursing	$26.00/cr hr

 

There are different reasons why a student would receive an error or be unable to make a payment:

• If the student is trying to pay with an international bank account, you cannot use the Payment Portal through WyoWeb. You must use Flywire if you are paying with an international bank account.
• If the page for the payment portal is not loading, please try another browser or clear your history and cache. The browser, Microsoft Edge, often gives errors.
• If your page does not have a "continue" or "submit" payment button and clearing your browser cache and trying a different browser does not work, try adjusting the page zoom. On certain devices, these buttons only appear when the zoom level is below 100%.
• If a page is not opening (example: your billing statement), make your sure pop up blocker is disabled or turned off.
• If the student is receiving an error code such as -1971, this means the routing number or account number for an electronic check are incorrect - either the wrong amount of digits or the wrong type of account. Also, if you have a credit limit or transaction limit on your credit or debit card, you may receive a payment error. At this point, it would be best for the student to check with their banking institution.

You do NOT need a pin number to log in as a student or authorized user.

• If you are a student, log into WyoWeb through the Students link under WyoRecords and then select "Student Account" and "Student Financial Portal". Try clearing your browser cache and history if you are being directed to a screen with a PIN as a student.
• If you are an authorized user, use the Authorized User Login Portal link and log in with your email and password.

For Student WyoWeb accounts: You may experience an account lock-out when you enter an incorrect password more than three times. When changing your password it is important to remember that your previous passwords will be made invalid. Once changed, your password will need to be re-entered into any service or device connected to UW resources. If these device passwords are not updated they will continue to attempt, and fail, to authenticate to the UW Domain. This will result in your account being automatically locked for too many failed authentication attempts. To resolve these issues, it may be necessary to update your password in more than one area of the device settings:  email, calendar and contacts password(s), and the passwords used by any third party Apps.

Account lock-outs last for 15-30 minutes. After this amount of time has passed, the account will automatically unlock and you will be able to enter your username and password. If you continue to experience an account lock-out, please click "Request Help" and fill out the form. If it is during normal business hours you can also call the IT Help Desk at 307-766-4357.

For Authorized User accounts: You may experience an account lock-out when you enter an incorrect email or password more than four times. Account lock-outs last for about 15-30 minutes. After this amount of time has passed, the account will automatically unlock and you will be able to try and log in again. We suggest you reset your password by clicking on the "Forgot your password?" link underneath the Authorized User login. You will receive an email with your new password to log in with. If you continue to have trouble logging in, you may contact Student Financial Services by calling 307-766-6233 or emailing sfs@uwyo.edu.

• Go to WyoWeb
• At the top right of the page, click on Obtain Username and Password
  • Fill out your information and submit

OR

• At the top right of the page, click on Password Reset Portal
  • You can use the Password Reset Utility OR
  • Call IT to get your password reset at 307-766-4357

If you are an authorized user, please check for the original emails you received with your login information. If you have changed your password since then, you will want to click on the "Forgot your password?" link underneath the Authorized User login to reset.  If this does not work or your email has changed, your student may have to delete and re-set you up as an authorized user.