What happens if my account becomes delinquent or past Due?
Currently Enrolled students
- If a student is not paid in full by the payment deadline or enrolled in a payment plan and making payments on time, the account is considered past due.
- The University will place a financial hold on the student account which prevents future registration.
- A $50 non-refundable late fee will be added each month a balance remains unpaid or a payment is late, missed or partially paid if in the payment plan.
- Accounts may also be placed with pre-collect services, Inceptia, a nonprofit organization dedicated to student success.
No Longer Enrolled students
- If a balance remains following the conclusion of the current semester, the account is considered delinquent.
- A financial hold is placed on account.
- Monthly interest will start accruing at 1.5%
- An attempt will be made to collect the amount due or make appropriate payment arrangements.
- If no reasonable payment arrangements are made, the account will be placed with a collection agency.
- Once placed with an agency, credit bureau reporting and up to 20% additional collection fees may be incurred.
Past Due Notifications and Pre-Collect Services
Student Financial Services and/or our Partner, Inceptia, will attempt to contact the student via several methods in addition to the monthly billing notifications that are sent the student's UW email and any authorized users.
In House Collections
The University of Wyoming will perform its due diligence and attempt to contact the student via the contact information in our student account system. It is the responsibility of the student to keep all their information up to date. Students may contacted via email, text, phone or letter.
Students can contact SFS to enroll in a past due payment plan from 3 month to 24 month installments. This does not release the registration hold, but will keep the account from being sent to a third-party collection agency and paying additional collection costs.
Inceptia - Pre-Collect Services
To provide additional support, University of Wyoming has partnered with Inceptia, a nonprofit organization that helps students explore options for resolving outstanding balances and reconnecting with their institution.
If you are contacted by an Inceptia outreach specialist, they can help you:
- Review your current balance and understand next steps
- Identify possible resources available through the institution
- Answer questions and help you reconnect with campus support
Our partner Collection agencies
If payment arrangements are not made, accounts will be referred to an outside collection agency where collection agency costs, expenses and fees may be assessed, including percentage-based fees of up to twenty percent (20%). Once accounts are sent to an agency, all payment arrangements must be made with the agency. Below is the contact information for each agency.
Telephone: 800-551-5772
Email: Williams&Fudge@wfcorp.com
Address: Williams & Fudge, Inc
PO Box 11590
Rock Hill, SC 29731
Telephone: 800-724-7500
Email: correspondence@conserve-arm.com
Address: ConServe
200 CrossKeys Office Park
Fairport, NY 14450
Telephone: 888-815-2843
Email: campusmail@coastprofessional.com
Address: Coast Professional, Inc.
PO Box 2876
West Monroe, LA 71294
Bad Debt Write-Off
If accounts are still delinquent after being returned from three agencies, a bad debt write-off may be placed on the account. This does not clear the debt, but UW is no longer actively pursuing collection. A registration hold is placed on the account and payment must be made in full before the hold can be released. To release this hold, call Student Financial Services at 307-766-2116 or email sfs@uwyo.edu. SFS will have to place the charges back on the account before a payment can be made.
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